Md. Abdullahel Farid Email and Phone Number

Responsibilities:Operations Management: Lead and Manage Data Analytics operation of Grameenphone Ltd. Manage and maintain Exadata, Qlik sense, OBIEE, ODI and ODS Appliances. Ensured 24x7 seamless data processing of 275+ data source. Ensured 95% on time delivery KPI for daily EDW ETL Operation. Ensured 99% system uptime, stability and optimal performance. Perform Incident resolution, request management and root cause analysis. Provide timely and accurate resolutions to stakeholders. Improve the service quality with smart solutions. Assist in Applications security patching, Retention policy, risk register.Project Management: Ensure project tracking and status are maintained appropriately. Ensure appropriate testing and quality reviews are conducted and receive sign-off. Provide regular status reporting for assigned releases to the management. Ensure Project deployment and operation hand over.People Management:  Support to HR for Hiring and Onboarding people. Analyzing and Assessing Employee Performance. Manage onshore and offshore analytics Team. Mentoring and coaching the team to ensure efficient service delivery. Functional and technical Competency development.Accomplishment: Managed Near Real Time (NRT) Revenue analytics implementation. 52 Billing postpaid source integration into EDW system. Oracle Exa data box migration from X2 to X9 with minimal service downtime. Helped on 100+ data model enhancement and integration projects. Supported migration of 50 OBIEE reports to Qlik Sense platform.Certification: Microsoft Certified Power BI Data Analyst Associate, 02-Feb-2024.Trainings:  IT Project Management: Delivering successful IT projects.  QLIK Sense Level-1.  Become a Leader: Development Course with Dekker

Operations Management:A. Manage the data analytics and intelligent appliances and services.B. Manage X9 Exadata, Qlik Sense, ODI, OBIEE, 275+ data source, 300+ reports with 300+ user bases.C. Manage 24x7 seamless data processing into EDW system.D. Manage ETL operation and achieve 95% on time Service delivery KPI.E. Ensuring system stability and performance and ensure 99% uptime.F. Incident resolution, request management and root cause analysis. G. Provide timely and accurate resolutions to business users.H. Cross functional collaboration with Business stakeholders, developers, project managers.Project Management:A. Ensure project tracking and status are maintained appropriatelyB. Ensure appropriate testing and quality reviews are conducted and receive sign-off.C. Provide regular status reporting for assigned releases to the management.Team Management: A. Mentoring and coaching the 10 member’s team to ensure efficient service delivery.B. Performance management, C. Technical Competency development, D. Skill backup creation. Major Accomplishment: A. Near Real Time (NRT) Revenue analytics. B. Billing postpaid integration.C. Oracle Exa data migration from X2 to X9. D. 100+ data model enhancement and integration projects.Certification: A. Microsoft Certified Power BI Data Analyst Associate, 02-Feb-2024Trainings: B. IT Project Management: Delivering successful IT projects. C. Azure cloud Fundamental (AZ-900).D. QLIK Sense Level-1. E. Generative AI Fundamental. F. Become a Leader.

• Managed Regional IT operation Bogra.• Ensured Infrastructure and Application support to end users.• Managed incident, Service requests.• Deployed Project Rollout.

• Manage, maintain and monitor LAN/WAN at Aarong offices across Bangladesh• IT Infrastructure and application support.