Associate Manager Admin & Infra (UP,UK,P&H,J&K)

Operations Controlling daily branch operations with an executive.Doing manual as well as on-line quality checks of various types of policy documents like Motor, Health, Travel & Corporate Products.Delivering best of the services to both internal and external customers in defined TAT.Cross selling various products to walk-in customers.Interacting with the agents to solve their problems related to payouts and processes.Guiding the agents and sales team regarding updated processes. Establish healthy business relations with the dealers through monitoring of service deliverables.Banking Operations Doing all the Banking activities of the branch.Reconciliation of cheques deposited to the banks. Follow up with the bank for different queries.To ensure all the activities related to the banks are completed as per company policy.AdministrationResponsible for the entire array of administration activities at the branch office, which includes:Responsible for the Premise Lease - Renewal , Regular Payments to the landlordResponsible for all utilities - Power, Water, UPS and DG.To ensure proper functioning of Office Equipments like -, Xerox, Electrical Equipments, Fax Machine, Computers, Printers, etc.Induction of new Joinees.

Clearing Used to take care of inter-bank fund transfer of all branches of HDFC Bank in Lucknow.Having full knowledge of all clearing operations (Inward and outward clearing).Worked on software's like Flexcube, Finware and Cash-In.DisbursementProcessing of RTGS (Real Time Gross Settlements).Issuance of Demand Drafts / Pay Orders.Making tie-ups with other banks to facilitate corporate clients where HDFC Bank is not present.Preparing MIS for analytical use of Management on Daily Basis.Depository ServicesProcessing of Depository Services like,Pay-in ,Pay-out,DIS Processing (market & off-market)Pledge creation / closure etc.Working on both NSDL and CDSL systems.Tracking and managing daily records as per 5'S Norms.Achievements 100% error free processing.Cleared audit with zero operational error.Also having the working knowledge of Cash Management Services (CMS).ADDITIONAL QUALIFICATIONCleared NCFM Examination in Depository Operation Module with 72% on 4 Jan 2008. Advance Diploma in Computer Applications (ADCA) from UPTEC Computer Consultancy Ltd. Lucknow. Certificate in Computer Concept (CCC