-->Responsibility: Registrar Relations/Registry Support Providers for top-level domains (TLDs).- Supporting a diverse group of top-level domains and offering support (24x7x365) to domain name Registries and Managed DNS customers for a prompt resolution of application/system problems including determining the root cause of the problem and ensuring appropriate solutions.- Working along the edge to understand internet-based applications and demonstrating expertise in TCP/IP, SFTP/Filezilla, EPP console, SSL, Bitvise SSH client, BigQuery, Atlassian Cloud JIRA SAML, Atlassian Cloud Conflence SAML, Thunderbird, Registry Admin Portals, AWS Console, Grafana, Registrar Registry protocol, XML, PostgreSQL/SQL, and Rundeck Applications.- Establishing competence in Domain Name Services (DNS) & DNSSEC to offer Registry solutions and accommodate a wide variety of policy needs for any size or type of domain i.e., Domain Management using Web-based Administration tools for both UAT and Production servers.- Ensuring improved performance through IP Subnet policies, Zone File Access, and Firewall procedures for all the domain users.- Hands-on experience with Cisco AnyConnect Secure Mobility Client (VPN), GlobalProtect VPN, Pentaho, Data Warehouse, and Zoom contact agent.- Regular monitoring and troubleshooting of trouble tickets/incidents using ITSM tools such as ServiceNow and Salesforce which includes prioritizing the tasks based on their impact and urgency.- Promoting reliable customer support (On-Call) by keeping them apprised of the work effort being conducted to resolve their issues within service level agreements.- Consulting & Escalating issues to level 2 operations/engineering teams for quality resolution. Hands-on experience of escalating request via JIRA.- Actively contributing to a growing knowledge base that improves the effectiveness of the team and the information available to our customers.- Preparing customer and management reports as required.

Worked as IT Assistant

Worked With Radisson Blu hotel Dwarka as IT helpdesk support as payroll of Microsense Pvt limited.

Worked With Radisson Blu hotel Dwarka as IT helpdesk support as payroll of Microsense Pvt limited.