Md Akhtar Ansari Email and Phone Number

Project: Piaggio Vehicles Pvt Limited.Position: Position: Functional Consultant. (DMS SUPPORT)Sales process: Customer EGF, Sales order booking, Vehicle allotment to customer, Vehicle invoice printing and Vehicle delivery note, free service coupons etc.Service process - Creation of a job card to invoicing and all types of warranty claim processing.Spare process - Purchase and sales process of spare material, GRN, Purchase returned in-case of damage material, Parts quotation, Customer order, and Counter sales to any customer, Manage inventory in the case of access mismatch of current stocks.Understanding key business processes, identify inefficiencies and innovatively optimize on them.Creation and regular updation of the SOPs.Involve in Logging/Resolving Ticket in CRM Tool.Associating AM, RM & ZM, Adding Position and Responsibilities, Vehicle Stock Update, Spares Update, Stock Adjustment.Supporting Rollout Engineer for New organization start, related to any issues of organizational set up.Plan Rollout DMS Training to New Dealer related to all business i.e. Sales, Service & Spare Parts, along with Reports. Conducting Virtual trainings for the Main Dealers.Achieving timely deliverables for the end-users.Translating business requirements into functional specifications and detailed test plans for developers to initiate development.Identifying appropriate risks and dependencies between processes, projects and escalate as appropriate.Participating in Functional Testing of new developments and migrate new process to production server.

DMS Support EngineerJun 2022 - Present Md Akhtar Ansari Project: Hero MotoCorp Ltd.Position: DMS Support EngineerCreation and regular updation of the SOPs.Involve in Logging/Resolving Ticket in CODESK Tool.Solving/Debugging issue related to the DMSApplication.At The time of implementation of HSRP, I suggested to make some changes and add something which was need, according to my analysis with dealers.Responsible in debugging the issue related tospare Parts and fixing it at CRM level.Fixing the issue related to Sales and providing full support over phone to the dealers.Involve in debugging the issue related to Service and provide resolution to the dealer.Responsible for on Time resolution of the issue.Coordinating with different teams i.e.:- DB team to fix the issue.Formatting and sending the report to Business asa part of the activity.

Dealerships Management system