Md Akhtar Raza Email and Phone Number

working in Blinkit India Pvt Ltd (formerly Grofers, is an Indian instant delivery service.) Kolkata office as a Senior Network Engineer where my responsibility to run the entire operations smoothly on floors and resolve the issues created on Helpdesk tickets portal (Freshservice which is cloud-based IT Help Desk and service management solution) under the Service Leval Agreement (SLA). I used to maintain the Huge network and Devices Like different Routers & Switches, Fortigate 30E & 50E model firewall, Ruckus Access Points r310, r350, r720 models and it's Zonedirector1200Controller and a Large Number of Desktops, Laptops & Other Hardware Devices Like POS printers, All in one HP & Deskjet Printers, HHD Devices Like Urovo6300, zebra &newland devices Barcode Scanners and others IT devices & monitoring and maintaining.Responsible for complete CCTV Surveillance System and installation of different vendors of Cameras (PTZ/bullet) with Hikvision DVR/NVR and also responsible for all IT Assets and Inventory Management in freshservice tool & local regular audits on floor.

Troubleshooting Network connectivity in a LAN/WAN environment manage the internet supplier as well.Hands-on experience in MS-Outlook configuration & troubleshooting of internal users.Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.Performing disaster recovery operations and data backups when required.Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.

Technical Content Writer-Responsibilities:Writes and edits technical documents including reference manuals and product manuals.Writes and edits procedural documentation such as user guides and manuals.Determines the type of publication that will best serve the project requirements.Meets with engineers, programmers, and project managers to learn about specific products or processes.Researches product samples to fully understand product.Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.Plans writing processes and sets timelines and deadlines.

Support computer lab operations and Classes on shift basis (Except Class timing) Support faculty to manage the new students and help them use computer software and hardware with assigned task.Extend appropriate procedures, respond to queries and document resolution of repetitive issues.Present on software packages and applications and develop lab templates on 5W's concept.Respond to queries and introduce new students to use of computers and peripheral equipment/Setup their LAB/Practical's and Log equipment damage and malfunctions.Manage laboratory software, test materials and hardware to ensure security when class ends.Handle lab equipment link Network Racks, CPU's other internal hardware peripherals Watch lab occupants while entering and leaving lab to secure equipment.Ensure proper treatment and authorized removal of equipment's.Capture statistical reporting information.Offer access to reference manuals and other information to users.Clean, review and handle minor equipment maintenance to assure its operational condition.