Key Technical Responsibilities:• Administer Windows 2008 Active Directory, MS Exchange 2003/2010, Symantec Vault for MS Exchange, CA Backup R16, Event Log Management, WSUS, Symantec Endpoint Protection V12, Sophos Endpoint Protection for Servers• Manage Data backup with HP Autoloader• Manage and troubleshoot all clients’ PCs running Windows 7 and Office/Outlook 2007/2010• Manage procurement for all IT equipment• Log banking applications issues and hardware issues through Helpdesk Ticketing System (ISAP)• Liaise with vendors for issues that are under their maintenance• Manage and keep track of all maintenance contracts and application licences• Manage, process and document all Helpdesk Incident Management requests for audit purposes• Document and Manage IT Policies and Procedures documentations

Key Contributions:• Responsible for administration for MS Windows 2008 Domain server, MS Exchange 2007 server, Anti virus server• Managed Active Directory with MS Windows Server 2008• Managed and Diagnosed hardware and software, networking, connectivity and cabling issues• Provided prompt response on Windows 7/Xp, MS Office 2007, MS Outlook 2007 issues• Configured and maintained NAS storage backups using Shadow Protect• Provided business analysis on IT roadmaps• Configure and support Management iPhones and Android based phones• Responsible for making critical IT decisions for company IT growthProject:• Managed IT contractors and other vendors on the design, develop, implement, operate and administer Information systems, Telecommunication systems and CCTV systems for major re-location of premise• Planned and coordinated re-location movement of computer systems with all 10 different departments of 120 users• Planned, coordinated with Telcos for critical live phone systems• Planned and coordinated 100 over CCTV installations with vendor• Planned and coordinated computerised carpark system with vendor

Responsibilities:Supporting in a 24x7 call-centreProvided 1st level technical support on Windows Xp and Toshiba notebooks for users based in USA and Canada. Creating and closing tickets based on calls receivedStand-in Team LeadSupport users on internet issues

• Manage onsite service operations with 10 field engineers and 4 call-centre agents• Strictly adhere to HP SLA on onsite service operations on next business day desktop/laptop calls• Promoted to HP Onsite Operations Supervisor• Responsible for onsite hardware and Windows support for servers, desktops and laptops• Server project installation and setup on HP Proliant products for major banks and Reuters• Other clients include schools and big corporate companies• Standby server support duties