Training & Development - • Conduct TNA for clinical & non-clinical trainings.• Coordinate all training programs as per the training calendar.• Responsible for taking strategic decision with top management regarding on preparing annual training calendar, making annual training budget, monthly training planning based on situational needs, implementation of training & post evaluation activities.• Prepare monthly training report for top management.• I provide different training around 120 trainees randomly in a month.• Develop content & provide training for below mentioned trainings – o Service development related trainingso Customer satisfaction related trainingo Behaviour & etiquette related trainingso Orientation training o Microsoft Excel trainingOrganization Development - • Assisting Supervisor to draft various company policies as per the requirement • Responsible to conduct ‘Customer Service Improvement’ committee meeting in every month & prepare the drafting of meeting minutes as well.Recruitment & Selection - • Develop strategies for streamlining operations.• Choose job advertising options to grab potential candidates for clinical & non-clinical positions & coordinate with departmental managers to forecast future hiring needs.

• Training & Development (April 2019-March 2020)o Coordinate all training programs as per group training calendar. o Assisting my line supervisor to accomplish TNA.o Analyze training feedback & previous training records. o Prepare training report for top management.o Assisting my line supervisor for preparing and budgeting the annual training calendar.o Conduct a four days long induction program of new joiners’.o Prepare training content for various trainings as per the need and scope.• Compensation & Benefit (April 2020-Nov 2020)o Responsible for solving attendance related issues of management stuffs to process the salary smoothly.o Prepare supplementary salary of management stuffs.o HR Auditing of weekend, festival & travel bills.o Assigned as HR support service agent for specific departments.• Organization Development (Dec 2020-Jan 2021)o Prepare organogram for different departments after analyzing the manpower need. o Prepare job Description (JD) after interviewing and analyzing specific position’s responsibilities. o Assisting my line supervisor for competency mapping & testing.o Conduct the internship development program. Recruiting interns for different departments by communicating with different universities career center and other internal sources.o Assigned as an HR coordinator of newly shifted merchandise and sample team in factory. Responsible for all HR related support.

• Recruitment & Selectiono Collecting CVs from various sources including third parties. Arrange & schedule interview session for showroom and head office.o Responsible for the recruitment & selection of some selected showrooms.o Assisting my line supervisor for the final selection of the showrooms’ interviewees.o Ensure all the HR formalities of new joiners.o Update the employee database in Microsoft Excel as well as in HRIS software (Accpac, BOSS, CJ).• Training & Developmento Coordinate short & long training session for showroom sales executives.o Conduct a short training as a trainer for newly recruit showroom sales executives.o Conduct an assessment session after the training.o Prepare training content for various trainings as per the need and scope.• Additionalo Prepare salary for selected group of employees every month in Microsoft Excel. o HR Auditing of medical billso Prepare note sheet, salary certificates & other HR related letters when needed.o Assisting my line supervisor in yearly assessment of showroom employees.