Md Amir Email & Phone Number

Faridabad, Hr, In

Faridabad, Hr, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Effectively manage customer escalations from both domestic and international markets through various channels including social media, National Consumer Helpline, and direct CEO escalations.• Effectively manage customer escalations from both domestic and international markets through various channels including social media, National Consumer Helpline, and direct CEO escalations.• Implement strategies for customer retention and increasing net retention value, leveraging insights from escalations and customer feedback to enhance loyalty and satisfaction while upholding company policies and standards.• Conduct Root Cause Analysis (RCA) on escalated issues to identify underlying problems and develop strategies to minimize future escalations..• Collaborate cross-functionally to implement proactive measures and improve customer experience, including processenhancements and staff training initiatives.• Maintain comprehensive records of escalations, resolutions, and performance metrics to track trends and evaluate the effectiveness of implemented strategies.• Proactively identify opportunities for process optimization and enhancement of customer service delivery to drive continuous improvement in customer advocacy initiatives.

Noida Area, India

• To acquire new clients in the specified region/market. Performactivities related to business development through visitingcustomer’s place for promoting the product.• Meeting targets of 2 lakhs on basis of 7 days cycle and has earnedincentives by doing the same. • Managing Sales for IAS, CAT, Bank PO, K12(4th-12th) in Rajasthan,Delhi and Uttar Pradesh. • Driving and managing the entire sales process from targeting andprospecting to closing the sale. Face to face client handling rightfrom session booking to closing through direct sales.• Analysis of client requirements, specifications, obtaining suitablesolutions and outlining commercial implications and negotiations. • Train new joiners, volunteers, and schedule and supervise theirwork.

Bachelor Of Technology, Information Technology

Non Medical, 83%