Managed bank's unified payment interface (UPI) product utilized by customer for payments.Collaborating closely with product teams, identified user pain points, facilitated the strategic planning and prioritization to deploy user-centric solutions.Authored comprehensive Business Requirement Documents (BRDs), meticulously evaluated Functional Specification Documents (FSD), and conducted User Acceptance Tests (UATs) to ensure the seamless and error-free integration of features into the production environment. Collaborated with the Developement team to plan and manage the Software Development Life Cycle (SDLC), ensuring the prioritized and timely delivery of features. Finally conducted user training sessions to facilitate the smooth transition of features business users. Solicited routine feedback and tracked Key Performance Indicators (KPIs) to proactively address any emerging issues.

Managing Low Code No Code Platform to build rapid web/mobile applications for various use cases for Bank internal purpose. Collaborate with the internal team for understanding their pain points, and requirements gathering. Based on BRD, Developed ER diagrams, Logic flow, UI/UX for the platform. collaborate with Development teams, marketing team, IT team, for smooth development of a product and integration of necessary requirements. Handover the product to relevant team, creating user guide, providing walk through of the products.