Md Arafat Hossain Email & Phone Number

Bangladesh

Dhaka, Bangladesh

> Identity, establish and manage multi-tier relationships across DHL Financial Institutions.>Establish Long-term business partnership and achievement of business goals.> Drive sales improvement through regionally harmonized processes.> Provide customer-oriented services at all times relating to specific sales and customer expectation issues with customers and achievement of corporate goals.> Develop and manage after-sales strategy for each of the designated… Show more > Identity, establish and manage multi-tier relationships across DHL Financial Institutions.>Establish Long-term business partnership and achievement of business goals.> Drive sales improvement through regionally harmonized processes.> Provide customer-oriented services at all times relating to specific sales and customer expectation issues with customers and achievement of corporate goals.> Develop and manage after-sales strategy for each of the designated financial customers.> Plan and coordinate activities and initiatives to retain and develop sustainable sales revenue.> Establish a clear understanding of customers' expectations and requirements.>Provide customer account revenue and activity reporting as required by the management team, Show less

Bangladesh

• Prepare Credit Applications of CMB/GB relationships according to Credit Risk policy guidelines.• Coordinate with legal counsels to resolve matters of legal nature related to facility agreements and security documents.• Review operational records and reports to inform sales strategy.• Resolved customer complaints regarding sales and service.• Researched market trends and stayed current on customer preferences to better lead sales operations.• Exchange applicant credit… Show more • Prepare Credit Applications of CMB/GB relationships according to Credit Risk policy guidelines.• Coordinate with legal counsels to resolve matters of legal nature related to facility agreements and security documents.• Review operational records and reports to inform sales strategy.• Resolved customer complaints regarding sales and service.• Researched market trends and stayed current on customer preferences to better lead sales operations.• Exchange applicant credit information by conferring with other financial institutions and the applicable credit associations. Show less

Dhaka, Bangladesh

• Conducted and ensured compliance with the letters of regulatory bodies’ As – BFIU, NBR, ACC, Custom & VAT, etc.• Maintained liaison with Bangladesh Bank & other regulatory bodies and EBL Head of Departments/Units/Branches for proper compliance.• Cash Transacting Reporting (CTR) monthly through importing data in Bangladesh Bank prescribes goAMl software.• Enforced sound procedures to maintain adequate control of and secure business assets.• Delegated authority for receipt… Show more • Conducted and ensured compliance with the letters of regulatory bodies’ As – BFIU, NBR, ACC, Custom & VAT, etc.• Maintained liaison with Bangladesh Bank & other regulatory bodies and EBL Head of Departments/Units/Branches for proper compliance.• Cash Transacting Reporting (CTR) monthly through importing data in Bangladesh Bank prescribes goAMl software.• Enforced sound procedures to maintain adequate control of and secure business assets.• Delegated authority for receipt, disbursement, banking, protection, and custody of funds, securities, and financial instruments.• Investigated different securities and related risk levels to help coordinate sustainable and successful investment plans.• Maintained documentation of compliance activities such as complaints received and investigation outcomes. Show less

• Managed portfolio of 110 proposition alliance partners to trigger card business of EBL.• Worked with internal partners to analyze, evaluate and develop tailored relationship strategies for each client or prospect.• Employed consultative selling skills and call reporting plans to improve client experiences and business results.• Applied sound ethical judgment to assess personal behavior, conduct, and business practices and escalated severe concerns.• Coordinated purchase and… Show more • Managed portfolio of 110 proposition alliance partners to trigger card business of EBL.• Worked with internal partners to analyze, evaluate and develop tailored relationship strategies for each client or prospect.• Employed consultative selling skills and call reporting plans to improve client experiences and business results.• Applied sound ethical judgment to assess personal behavior, conduct, and business practices and escalated severe concerns.• Coordinated purchase and sales of investment securities on behalf of individuals and businesses.• Ensured required VAS services for the Priority Banking segment• Campaign activation for EBL Cardholders and events for the Priority Banking segment. Show less

Achievements:• Best performer for back-office Q2- 2016.• Best performer Q4- 2016.

• Identified potential compliance vulnerability and risk areas to develop and implement corrective action plans.• Provided guidance, advice, and training to improve business understanding of related laws and regulatory requirements.• Gathered, organized, and evaluated data to assess current operations accurately.• Monitored compliance with processes, policies, procedures, and standards regarding collecting and managing annual contributions from shareholder companies.

Achievement:• Employee of the month, June- 2015

London, United Kingdom

Master Of Business Administration - Mba, Marketing

Ba(Hons) Business Management, Business Management