• Ensuring that all customers are offered the highest level of hospitality during their travel experience at Hamad International Airport (HIA) . • Ensure that company standards are maintained with regards to handling of customers, grooming procedures, time keeping and training. • Assist the Duty Supervisor in HIA Lounge to organize resources effectively and coordinate necessary activities efficiently to create a productive and risk free operations. • Establish and utilize a… Show more • Ensuring that all customers are offered the highest level of hospitality during their travel experience at Hamad International Airport (HIA) . • Ensure that company standards are maintained with regards to handling of customers, grooming procedures, time keeping and training. • Assist the Duty Supervisor in HIA Lounge to organize resources effectively and coordinate necessary activities efficiently to create a productive and risk free operations. • Establish and utilize a professional working relationship in all areas of communication and public relations within HIA Lounges especially in Front of House. • Meet, greet, assist and extend necessary courtesy to Premium customers align with the company standards. • Provide information and guidance to the customers on flight schedules and airline formalities. • Attend to the customer needs and brief them about lounge facilities. procedures for boarding and facilities available in the Lounges. • Offer maximum attention and care to customers who requires special handling, customers on delayed flights and denied boarding situations. • Monitor usage and conditions of all items at the lounge for requirements, maintenance and changes to ensure that the facilities are up to the standards. • Report faults directly to the Department concerned. Show less

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.• Updated reports, managed accounts and generated reports for company database.• Managed agendas, travel arrangements and appointments for 20+ upper management staff members.• Documented, published and updated administrative and executive procedures and practices and established internal communication processes.• Received inquiries from corporate customers, major vendors and… Show more • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.• Updated reports, managed accounts and generated reports for company database.• Managed agendas, travel arrangements and appointments for 20+ upper management staff members.• Documented, published and updated administrative and executive procedures and practices and established internal communication processes.• Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives. Show less

• Resolved guest query with flight Arrival & Departure.• Designed employee work schedules to address complete operational needs.• Conducted financial audits on scheduled basis.• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.