Md Arifuzzaman Email & Phone Number

- Lead end-to-end QA efforts at JDAQA, seamlessly blending manual and automation testing strategies to achieve 40% comprehensive test coverage and elevate software quality.- Achieve top-tier stress testing results at Explore.org, contributing to a #1 ranking in system reliability and performance metrics, showcasing an ability to excel under challenging conditions.- Successfully conducted performance and stress testing for a large-scale website (explore.org).- Identified and analyzed performance bottlenecks, leading to improved application stability and scalability.- Collaborate closely with development teams to ensure high-quality releases within tight deadlines.- Develop and implement QA processes, including test case management and bug-tracking systems.- Provide clear and concise communication to stakeholders throughout the testing process.Tools and technologies used during these projects:Automation:- Selenium WebDriver- Python- PlayWrite- Cypress- Appium- Katalon Studio- JMeter- LoadView- TestNG- Reflect.run- LeapworkDocumentation:- Jira- Google Docs- Leanear.com- TestRailManual Testing:- Exploratory Testing- Black Box Testing- White Box Testing-Usability Testing- Accessibility Testing- Performance Testing- Security TestingAdditional:- Git- Docker- Kubernetes- Jenkins- CircleCI

Brooklyn, Ny, Us

- Escalate potential priority 1 "critical" / priority 2 "high" incidents to internal/external agency support teams and senior management for review as needed. - Facilitate communications and bridge calls between internal/external agency support teams / 3rd party vendors to resolve IT operational incidents including technical email threads, accurate triage updates, incident resolution approvals, incident reports & related communications.- Review all post-incident problem ticket efforts for root cause determination, and risk mitigation, and ensure permanent resolution is put in place.- Deliver high-level communications and provide support for deploying Releases and Change-related maintenance, when required.- Follow-up on Problem tickets created from approved priority 1 "critical" / priority 2 "high" incidents to ensure the assigned Subject Matter Expert has identified the root cause and a short-term/long-term action plan to avoid the recurrence of issues identified. - Responsible for the day-to-day operational process administration of policies, procedure and across all IT service teams.- Provide a high level of customer service to support groups; ensure the effectiveness of operations support, processes, and controls; provide solutions, guidance, and direction for implementation and trouble solutions for long and short-term goals and objectives.

Brooklyn, Ny, Us

• Supervise and Mentor New Hire, New Interns, and Consultants in a fast-paced technology environment. • Perform confidently and authoritatively in the role of Resolver as a subject matter expert and lead customer personnel in responding to fast-paced incidents• Perform password, multifactored authentication (MFA) reset, and account management support in Password Self Service (PSS) and Active Directory (AD).• Outage Escalation and Notification - escalate to SD Management and the Incident Coordinators on shift when Major Incident is suspected.• Manage Enterprise Information Management (EIM) queue to ensure Service-Level agreement (SLA) follows Agency Goals.• Practice ITIL to support affected business units by managing, directing, coordinating, and communicating across multiple technical and non-technical teams, including application, infrastructure, third-party suppliers, and business units.• Clear, precise communication directly with the Executive level through reporting and documentation of incident events.• Coordinate first call resolution for global high-severity incidents for applications and servers hosted by the City, both in-house and vendor-hosted environments; supporting over 1000 internal and external end-users.

Brooklyn, Ny, Us

• Supervise and train New Interns and Consultants in a fast-paced technology environment. • Bypass and Reset MFA with Microsoft Azure for 15 NYC Agencies• Perform password and account management support in Password Self Service (PSS) and Active Directory (AD).• Perform proper screening of calls and maintain clear documentation by utilizing supplied scripts within Service Now.• Document over 60 incidents per day and troubleshooting steps concisely in Service Now ticketing system.• Multitask to process 200 individual tickets every week to provide end-user support on systems and software.• Manage Enterprise Information Management (EIM) queue to ensure Service-Level agreement (SLA) follows Agency Goals.• Demonstrate strong knowledge of Agency standards and protocols during Quality Assurance and receive over 99% compliance.

Brooklyn, Ny, Us

• Bypass and Reset MFA with Microsoft Azure.• Perform proper screening of calls and maintain clear documentation by utilizing supplied scripts within ITSM ticketing tool (Remedy).• Perform password and account management support in Password Self Service (PSS) and Active Directory (AD).• Triage and support all application and connectivity issues including account access problems.• Document over 40 incidents per day and troubleshooting steps concisely in Remedy ticketing system.• Respond to 185 individual tickets every week to provide end-user support on systems and software.• Resolve average rate of 15 first closures of inbound technical support calls.• Demonstrate strong knowledge of company standards and protocols during Quality Assurance and receiving over 95%.

Brooklyn, Ny, Us

•Bypass and Reset MFA with Microsoft Azure.•Directed calls to product line specialists, application and system specialists, and vendor resources and alerted management to recurring problems.•Analyzed, prioritized, researched and solved IT problems to achieve complete resolution for customers with minimal productivity loss.•Documented solutions and troubleshooting steps concisely in the Remedy ticketing system and alerted other team members of new service solutions.•Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.

New York, Us

Serve as a key member of the software development team as QA tester on development projects for a private company. Supervise a five-member software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, federal regulations, and customer specifications. Results:Created and executed automated software test plans, cases, and scripts to uncover, identify and document software problems and their causes. Led QA testing that:-Prevented hundreds of thousands of dollars in erroneous charges to e-Commerce business by identifying software bugs in the payment-collection system.-Pinpointed previously undiscovered flaws in the new start-up website for an e-Commerce website, resulting in an early-stage to resolve the issue.-Identified the root cause of intermittent interoperability glitch in air-traffic control software, leading to a no-fault audit finding.-Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality, and programmer productivity.-Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules, and potential issues. -Leveraged developer background to communicate effectively with the software design team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases.

San Francisco, California, Us

Serve in a client-facing role translating business requirements into viable, scalable cloud solutions. Collaborate with the QA Engineering team to drive the DevOps strategy and prototype/execute on platform upgrades.• Delivered improvements to Call Center Hub. Created a modern new interface that contributed to a 15% increase in new user adoption rates within one month of the rollout.• Introduced a single-page interface to have employees reset passwords.• Collaborated with customers to determine needs and work through design options. • Conducted full life-cycle software development in multiple software environments. • Troubleshot tested and remedied issues before software deployment. • Built and applied reusable code to other projects to reduce consulting fees and development hours. • Reviewed information and elements regularly on websites and pages for accuracy and functionality.

New York, Ny, Us

• Exceeded company productivity standards 35% on a consistent basis, handling more than 15 clients each day. • Reviewed documents to establish and enforce rules when customers request an evaluation. • Documented conversations with customers to track requests, problems, and solutions. • Answered customer questions and addressed concerns, resulting in 23% reduction in complaint calls. • Answered 15+ inbound calls per day and directed to designated individuals or departments.

• Educated students about the latest online databases and research options. • Developed the ability to multitask, to keep composure under overwhelming work conditions. • Created new student profiles and updated information in the college database. • Completed administrative support work to maximize laboratory efficiency. • Reviewed account and student information to give patrons correct details regarding college ID issues.

• Manufactured Hall Passes.• Engraved Plaques.• Greeted and took orders and processed payments.• Provided administrative support such as filing documents, copying paperwork and delivering packages.• Gathered data from market research surveys and entered information into computer system.• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.• Used school record to manage financial statements, accounts receivable, accounts payable, checks and invoices.• Followed up after sales to assess satisfaction and identify ongoing requirements.• Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate sales.• Implemented consultative sales techniques to generate revenues and exceed sales targets.• Planned and followed through with inventory management for each order.• Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.• Developed relationships with customers and presented promotions that increased shelf space, sales and profit.• Achieved $3000 in sales in 1 month, which exceeded gross profit objectives by 40%.• Answered customers' questions and addressed problems and complaints in person and via phone.

Bachelor Of Technology - Btech, Computer Engineering Technology/Technician

Associate'S Degree, Associate Of Applied Science