*Primary Responsibilities is to provide L1 & L2 support to business and customers.*Demonstrated expertise in troubleshooting by effectively utilizing logs and traces for quick issue resolution.*Successfully managed retail banking operations for a leading bank , including job scheduling, daily batch runs, Resolution of cards and account related issues.*Active participation in Major Incident Management(MIM) calls, Change and Problem management, switch - stay and Patching.*Ability to work 24*7 environments, Preparing root cause analysis, Maintain reports for proactive checks and ensure the action plan.*Proficient in implementing ITIL processes to manage and resolve incidents within SLA.* UAT Testing* Shell Scripting* Database management* PL/SQL

* Primary responsibility was to provide L1 support in production environment.• Execution of daily BAU tasks and application & Incident monitoring for seamless operations.• Monitoring of Application to escalate any alerts and resolve any issues.•Proficient in Troubleshooting using Logs and Traces.*Checking Health status of server, services and jobs.