• Administer windows server 2019 environment of 100+ employees across Coober Pedy and Adelaide offices. On-boarding of new employees (new AD accounts, mailboxes, and provide IT trainings).• Manage company’s on-premises exchange server, include management of mail-boxes, email flow/forwarding, manage email-spam filter and create DLs as per requirements.• Implement group policies and file share permissions to maintain staff access levels and company’s network security. Audit all policies and permissions on monthly basis and create reports.• Management of Hyper-V environment. Making sure all 5 server VMs are running smoothly. Perform on-site and off-site backups using Altaro VM backup solution. Weekly audit for healthy backups.• Administration of organization’s firewall (SonicWALL), sync AD groups and implement CF policies as per departments. Make sure all computers are virus/threat free, using Webroot (EDR).• Make sure CCTV cameras, IP telephones and network printers at all sites are working properly. Maintain/troubleshoot iPECS IP phone system, Hikvision NVR system and RICOH/HP printers.• Provide IT/Desktop support to all employees, escalate any unresolved issue to partner MSP.• Liaise with third party IT support companies to make sure all IT services are running smoothly.• Manage organization's IT budget and make sure IT asset register is up-to-date.

Configuring and Commissioning Duress Tags for Southern NSW Local Health DistrictCoordinating the upgrades across various hospital sites in the Southern NSW Local Health DistrictTaking calls on the HelpdeskActioning Fault Tickets raised by various customers on the Helpdesk

1. Responding to requests within a timely manner with appropriate level of urgency, and follows up with customers on all issues2. Escalate and coordinate Service Desk requests to appropriate support groups3. Assists in the installation, training, maintenance, troubleshooting and repair of desktop/laptop technology hardware and software4. Assist in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves5. Administer user accounts via Active Directory and other related tools6. Administration of local servers, switches, and IP phone systems7. Manage and maintain accurate inventory of local hardware assets8. Coordinate hardware and software requests, ordering items once approved and timely processing of invoices9. Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation

1. To act as an IT Admin for all ERP solutions like (BME, Access Database, DMS, Promaint CMMS, eCTD software etc.) and Serialization system.2. Eskayef cloud infrastructure in PacECloud administration, provisioning, maintenance and regular monitoring of all virtual machines, storage, virtual network, security center, resource utilization, AD domain service and other services.3. Physical servers and virtual machines administration, maintenance, ensure system backup.4. Serialization batch preparation, line assignment, L2 to L3 communication and send the finalize batch report to L4 for authorized 3 party cloud service as per business requirements. 5. ERP solution administration, development and report design as per business requirements.6. To perform Gap Assessment & Risk Assessment for PLC Based Control System of Production machineries.7. Preparing & Executing Qualification (GMP Documents) for PLC/HMI/Computer based control system.8. Coordinating the Qualification study with the appropriate individuals and departments.9. To create proper documentation of electronic data management system.10. To design and implement data backup recovery and disaster management for BME, Access Database, DMS, Promaint CMMS, eCTD software and Serialization system.11. All kind of codification like RM/PM/FG/PT/IP/TI and Unique Product code generation and maintain.12. To maintain network structure and troubleshooting of Serialization Machines and HMI.13. To maintain Regular and schedule backup of Gxp data and computer system data (i.e. OS, Raw Data).

• Performing Tier 1 IT Service Desk support to onsite and remote end users on a variety of IT hardware and software issues.• Prioritizing IT Service Desk intake queue(s) and pick up tickets for troubleshooting and resolution in a timely manner meetingSLA.• Auditing ticket dashboards, prioritizing work to meet business and IT priorities.• Following all relevant helpdesk and IT policies and procedures.• Performing assigned tasks and projects in a timely manner without need for direct supervision.• Assisting in installation and builds of PC hardware and software.• Countering with off hours support in case of emergencies.• Contributing to root cause analysis and documenting solutions to problems in the knowledgebase.

Worked as a Maths faculty for 3rd and 4th grade in Scholastica Ltd. under Ascent Group.• Developed lesson plans.• Communicated learning goals for various activities.• Prepared materials for classroom activities.• Selected instructional resources based on individual student's needs.• Utilized various technologies to support lectures.• Observed and maintained student progress.• Assigned and graded class work, tests, and assignments.• Provided feedback to student's work.• Managed and guided student's behavior.• Encouraged students.• Prepared required reports on students.• Communicated with parents based on student needs and progress.• Attended seminars and kept up to date in respective subject areas regarding student developments.

• Monitored the servers which were used to collect, process and store data for KPI.• Maintained a database for KPIs where I processed and uploaded the KPIs after collecting them from a certain server.• Visited MSCs for weekly maintenance jobs.• Analyzed KPIs to generate QoS division reports.