Md. Ashik Khan Email & Phone Number

Dhaka, Bangladesh

Dhaka, Bangladesh

|> Leading a team of engineers involved in charging system to fulfill business needs|> Guiding team in making critical technical decisions to meet product GTM timeline|> Engaging with business units to collect insights into product/campaign demands|> Working closely with product, technology, software developers, and customerexperience to enhance product usage and ensure a smooth product/campaign launch|> Maintaining a centralized repository of all product demands using Jira|> Responsible for analyzing and customizing charging rules to drive business success|> Configuring charging system to meet the specific requirements of telco operator|> Identifying and resolving issues related to billing, charging, and rating processes|> Customizing charging rules based on the services offered by the telecom provider|> Identifying and resolving issues related to billing, charging, and rating processes|> Participating in cross-functional meetings and projects related to charging systems|> Optimizing the performance of charging systems to enhance efficiency|> Implementing improvements and upgrades to support evolving business needs

Dhaka, Bangladesh

|>Launch new products and features, test their performance, and iterate quickly|>Owning the vision for the product and clearly articulating the strategy to management|>End to End support of Product, Project, Process, or Business Delivery|>Business & product roadmap planning, developing features, and defining requirements|>Working with cross-functional internal and external teams for Project deliveries on time|>Define requirements, metrics analysis, development, testing, and launching efforts|>Work with designers to optimize product features for enhanced user experience|>Prepare in-depth product documentation for both technical and non-technical support|>Preparing and delivering technical presentations to senior leadership|>Projects feasibility check, Configuration, Implementation, Full-fledged testing, and Project execution|>Identification & management of risks by doing necessary trade-offs & make judgmental calls where needed|>Work on understanding markets, competition, and user requirements in depth|>Working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders for smooth Project & Product deliveries|>Develop solutions to problems by collaborating as needed across regions, product areas, and functions|>Prioritise tasks for the fastest output and long-term benefit|>Guide and represent the team through performance management & responsible for the risk mitigation|>Motivate and partner with business leads, designers, program managers and engineer teams to design, plan, develop and launch new features or products|>Work with Data Science to define KPIs that enable data-driven decision-making on the roadmap and overall future of the product|>Develop and implement go-to-market strategies, ensuring successful launch execution, learning, and adoption|>Monitor competitors and compare and contrast different approaches

Dhaka, Bangladesh

|> Project Management - Bill Payment, Payment Gateway, NGO Payment, Savings, Loan, and Add Money from Bank|> Service level & system level Log analysis, Report generation, & system monitoring.|> Projects feasibility check, Configuration, Implementation, Full-fledged testing, and Project execution.|> Project Analysis & Configuration|> Working with cross-functional internal and external teams for Project deliveries on time. |> Identification & management of risks by doing necessary trade-offs & make judgmental calls where needed. |> Working with designers to optimize product features for enhanced user experience. |> Person of contact (POC) and lead for Product Management or Engineering partners on support strategy and issues. |> Actively working with Internal & External Stakeholders for smooth Project & Product deliveries.|> Integration support for Payment related products, PGW, Bill Payment, and NGO Payment|> Product design, configuration, implementation|> System-related configuration changes in Core Platform|> API testing to ensure Application firmness using API testing tools; Postman & SOAP|> Perform day-to-day operational activities of core platform configuration including Charging|> Track product readiness and operational readiness on an ongoing basis|> Review and approve high-risk critical infrastructure maintenance procedures|> Working on turning complex and ambiguous problem statements into structured solutions|> Operational troubleshooting, API Integration, Configuration, Testing, QA, Linux-based backend Server Log analysis.

Dhaka, Bangladesh

|> Performing regular system health checks and taking proper action against service instability.|> Operational Support, Core Configuration, Operational Configuration for Customer & Organization in CPS.|> Maintaining system configuration-related changes in CPS as per given access rights. |> Application Troubleshooting, Configuration & Administration.|> Maintaining ticketing system in CRM tool for all transaction-related complaints and taking proper action.|> Monitoring i-Manager I2000 for all kinds of transactions and taking proper action if any anomaly is observed.|> Maintaining reports with customers by examining complaints, identifying solutions.|> Providing preventative maintenance, troubleshooting, root cause analysis.|> Monitoring Breakpoint for high-performance computing systems & BI for transactions.|> Monitoring Alarm/Fault analysis of the equipment, Fault Handling, and Escalation.|> Operational troubleshooting, API Integration, Configuration, Testing, QA, Linux-based backend Server Log analysis, Amazon Web Services (AWS), EC2, Lambda, DynamoDB & Requirement analysis. |> Operations & Maintenance of Payment Gateway (PGW). |> PGW integration, Configuration, Operational Support & Troubleshooting. |> Merchant On-Boarding, Webhook configuration & Cloudwatch Log analysis in AWS. |> Business UAT (User Acceptance Test), Pre-deployment UAT, Post-deployment UAT & full cycle UAT of USSD, Mobile App & PGW. |> Communication with integrated PGW merchants for solving their technical problems and analyzing their requirements as per specification. |> Service level & system level Log analysis, Report generation & system monitoring.|> 2nd line support for complaint handling & active participation during system up-gradation. |> Tracking of Service & System interruption through alarm/notification and providing assistance to BSS team if any interruptions are observed.

Dhaka, Bangladesh

|> Operation and management of Genband for different switches like C3, S3, and G9. IP (SIP & H.323) trace monitoring & analysis.|> Effective bandwidth and IPLC management along with media shifting.|> Call routing and effective translation at all switches.|> Checking false IVR, fast busy, FAS, FAX, and DTMF by manual testing.|> SIP signaling and media route configuration with standard SS7 signaling protocol.|> Taking proper action for all maintenance work by the upstream or downstream provider.|> CLI (LINUX) based advanced operation for SBC and RSM Server Management.|> Provisioning carriers, carrier capacity allocation based on switch capacity and availability at both peak and off-peak time.|> Carrier activation, deactivation, circuit utilization, circuit allocation, changing status, IP addition, or modification.|> Experience with working Genband Session Border Controller (SBC) and Real-time Session Management (RSM) for wholesale voice operation.

Shahjadpur, Gulsan-2, Dhaka-1212

|> Monitor the network/systems, record network events and take corrective action in response to alarms and traps.|> Maintain & perform excellent communication with peering partners (Carriers, IGWs, IOS, ICX, ANS, etc.)|> Communicate with relevant parties for network and systems event status using established systems and business practices.|> Sending new, update & corrective event notifications to concerned contacts.|> Record, manage and assign Trouble ticket as per escalation guideline.|> Prepare a report from the trouble ticketing system.

Bachelor Of Science (B.Sc), Electronics & Communication Engineering, 3.26/4.00

Higher Secondary Certificate, Science, 5.00/5.00

Secondary School Certificate, Science, 5.00/5.00