Md Ashraful Islam Email & Phone Number

Company Name: UCB Fintech Company LTDDuration: Aug, 2022 – PresentProject Management: ✓ Project schedule, Estimate to project completion, Current backlog, Co-ordination✓ Delivery Assurance of project and internal solution Roadmap.✓ Project Risk Analysis and Mitigation Plan.Vendor Management:✓ Development and implementation of industry-standard Agreements, Annual Maintenance Contracts (AMC), and Service Level Agreements (SLA).✓ Comprehensive vendor management, performance measurement, evaluation and control based on reports, agreements, AMCs, and SLAs.✓ Organization and facilitation of regular operational review meetings, along with detailed reportingStakeholder Management:✓ Predict monthly IT team service costs for accurate financial planning.✓ Maintain regular communication with stakeholders to provide project updates their vendor requirements and expectations.✓ Gather feedback and incorporate it into project planning and execution✓ Ensure stakeholder expectations are aligned with project goals✓ Facilitate stakeholder meetings and presentations to discuss project progress.✓ Supporting Stakeholders for BRD preparation.Process & Documentation:✓ Developed the structure for MFS solution documentation, including mapping the process and content structure.✓ Created Incident Management reports, regular operational procedures, and Standard Operating Procedures (SOPs) for live network changes by the DevOps, Infrastructure, and Service Operation teams.✓ Formulated a process improvement plan for day-to-day service operations.

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  Ahsanullah University Of Science And Technology

  Computer Science & Engineering