Md. Asif Hasan Email & Phone Number

Gulshan, Dhaka, Bangladesh

• Providing back-office Air/Ocean Import and Domestic service to one of reputed freight international forwarder company in U.SA.• Work and co-ordinate with the team to ensure the customer service and daily operation runs smooth from end to end as per SOP.• Built and maintained effective relationships with customers, suppliers, and team members.• Run daily and weekly report of shipments and create a log to keep track of them.• Receive booking/quote from shipper/origin and send to Buyer’s for approval on the same day with vessel/flight schedule & rate.• Collect rate and schedule from the origin team as per cargo handover date and negotiate rate with customer.• Follow up complete shipments process up to delivery arrangements to customer door based on customer requirement & terms.• Track & trace shipments using carrier website and tracking sites to update information in company portal accordingly.• Call Airlines/Shipping line for track and trace to latest status of shipments & terminal information.• E-mail communications with clients, origin, airlines, shipping line, co-loader, customs broker, trucker, delivery warehouse.• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.• Prioritized task to meet tight deadlines.• Send Pre-alert and Arrival documentation to different dedicated broker based on SOP and MAWB, HAWB, Commercial invoice & Packing list for customs release.• Need to enter data into multiple systems with 100% Accuracy.• Pay necessary charges to destination terminal based on carrier Arrival Notice.• Need to do billing to customer, origin & inter office.• Using multiple system module like SmartCargo, X-Control, Cargowise, AMS query and various online and offline tools.• Able to assist in all other areas of operations as directed by management.

Gulshan, Dhaka, Bangladesh

• Providing back-office service to one of reputed freight forwarder company in U.SA.• As part of Break Bulk team, De-consolidate client’s shipment from airlines-process documentations/customs release and arrange delivery to final Buyer.• Track & trace shipments using carrier website and tracking sites to update information in company portal accordingly.• Call Airlines for track and trace to latest status of shipments & terminal information. Also e-mail communication with clients, airlines, origin, customs broker, delivery warehouse.• Send Pre-alert and Arrival documentation to different dedicated broker based on SOP.• Need to enter data into multiple systems with 100% Accuracy.

Dhaka, Bangladesh

• Operate large team of more than 40 manning on Banglalink Social Media Team.• Train and guide them to evolve with the organization & industry practice to ensure excellence service.• Maintained Daily Log in Social media activity, reporting to Operation Manager, Floor Manager, Floor Team Leader, Corresponding mail to different units and prepare a presentation on monthly performance basis.• Monitor all Social media channel (Facebook, YouTube, Twitter, Play Store, Instagram, Etc.)• Monitor all team members E-chat to ensure that due procedures and quality standards are strictly adhered to.• Maintained communication with customers through INFO mail on behalf of the company.• Perform other duties as assigned.

Dhaka, Bangladesh

• Communicated politely with customers by telephone.• Resolved customers all product & service related problems as well as all product & service related information’s.• Provide feedback to the Team Leader on issues and challenge on job suggest solution.• Issuing refunds or compensation to customers.• To provide highest quality of service to the customers over the Phone.• Conducted customer’s complaints against employees.• Resolved customers all product & service related problems as well as all product & service related information’s.• Communicated and work closely with other concerned departments to resolve the customers’ problem from back hand.• Identify, investigating, and taking necessary action as per company policy regarding Investigate SIM ownership related impediment and give a proper decision in favor of the actual owner. Also, fraudulent activities related to SIM connection.• Perform other duties as assigned.• Follow the company’ business code of conduct.