Md Azad Khan Email and Phone Number

Logistics Consolidation• Handling a team size of 6 Delivery Service Provider Account Managers and 2 Return Account manager• Managing and coordinating with 32 fulfillment centres for order processing and return Processing • Monitoring Customer escalations, root cause analysis and report gaps in process• Finalize Supply chain strategy & terms with logistic companies (delivery service providers) .Measure the performance of carriers and define SLA's and audit accordingly• Logistics Automation using IT Integration.• Pin code Serviceability management and courier allocation and TAT management • Designed NDR calling Process for 3PL CourierProcess Improvements• Conduct monthly meetings with 3PL to discuss their performance, gaps in MIS and outline various processes to improve the same• Reduced NDR rate to Single Digit from Double Digit• Help to Develop the macro to smooth the operations and real time Decision 3PL Last Mile Pickup and Deliveries • Developed metrics for performance management of 3PL couriers• Identified the 3PL NDR reason and Bucketing of standard reason for calling • Developed History Table for every 3PL to maintain database of attempt to increase the delivery% as well as customer satisfaction• Monitoring and managing the outbound of overall Dispatch and return• Following strictly with Account manager for OverTAT shipment and final closure • Drive system integration to enable real time visibility

• Forward Freight ,Line Haul and Process Auditing and Highlighting of the Gap• line haul ops: Line haul partners on boarding-negotiations, Comparison of line haul cost • last mile connection ops control from line haul partner, ensure on time connection• Mkt –Place One Ship Pick up operation and on boarding Warehouse , Courier Company

• Handling Logistics operation for Pan india Level for B2B and B2C• Developed 3PL service provider• Vendor Procurement and timely inbound and GRN to avoid PO cancellation• Timely clearance of all consignments from Courier Partner• Order fulfillment; attained a 94-95% fulfillment rate across marketplace model with tight operational control• Automated Return Process• Reduction of return rate through Performance review and load diversion• Maintain the compliance of Return Type in the system for finance Reconciliation• Effectively brought down the average delivery service level time by 2 days, return rate by 6%, within timeline deliveries increased by 8%, lower pending shipments rate by 2% per month,• Evaluate freight costs and brought down the cost of shipment to a significant level• Marketplaces pick-up process development. End to end process management from procurement to dispatch.• Weight and Dimension Compliance in WC , Reduced Weight Disputes • Logistics automation (Navision ERP): 99% real time status update via API integration and status code