Md. Bahauddin Email and Phone Number

 Meeting with clients virtually or during sales visits. Demonstrating and presenting products. Establishing new business. Maintaining accurate records. Attending trade exhibitions, conferences, and meetings. Reviewing sales performance. Negotiating contracts and packages. Working towards monthly or annual targets.

• Maintain organization staff by establishing a recruiting, testing and interviewing program, counseling managers on candidate selections, conducting and analyzing exit interviews; recommending changes.• Prepares employees for assignments by establishing and conducting orientations and training programs.• Maintain management guidelines by preparing, updating and recommending Human Resource Policies and procedures.• Maintain daily attendance, leave record and historical Human Resource records by designing a filing and retrieval system; keeping post and current records.

• Plan, develop and implement HR management including manpower planning, recruitment, selection and placement.• Assist & coordinate performance appraisal process & ensure effective communication.• Controlling whole administrative & managerial functions of Office, Maintenance of all ledgers & assets of the company. Purchase of stationery and all other administrative items.• Handle Buyer, Guest & Visitors. Supervise & maintain canteen, cook house of the corporate office, Roster Management etc. Maintenance of all vehicles and related items.

• Assessing the market needs in developing new or additional range of products or services in the assigned products and Gathering sales promotional offer.• Collecting the route level market feedback and suggesting accordingly. Assisting to identify market gap. Assisting in the execution of product campaigns• Collecting competitors’ data related to their strategy and creating frame of competition in taking prompt decision, Observing regular sales trend and reporting• IVR (Interactive Voice Response) ideation, scripting, formulation, execution and follow-up.• Trainer, CS Tool for Sales, MBD and other respective S/BU’s.• Communicating courteously with customers by telephone, email, letter

Responsibilities:• Special Assignment in as a Trainer, mentor, Voice of Customer Management, product, real time management, roster team Major Responsibilities:• Working in real time management (HR) as special assignment, Maintenance of Roster Management, Merchandising idea, Sales promotion idea generation.• Provided one-stop quality information Service over phone to ensure positive customer experience and Maintained targeted KPI on a regular basis • Informed proactively customers regarding our products/service &Worked as a team captain • Captured customer insights and escalate critical issues / complaints and provide timely feedback, Developed comprehensive understanding of call center operations

• To provide highest quality of service to the customers over the phone, Management and resolve customer complaints. • Research required information using available resources, Research, identify, and resolve customer complaints using applicable software. • Route calls to appropriate resources, Follow up customer calls where necessary and Upsell products and services, Complete call logs and reports.