A Technical Support Analyst plays a crucial role in ensuring the smooth functioning of an organization's IT infrastructure by providing specialized technical support to users. Their work involves diagnosing, troubleshooting, and resolving hardware, software, and system issuesManage, troubleshoot, and optimize MySQL databases.Troubleshoot issues related to cloud services, such as storage, networking, and computing resources.Manage incoming support tickets via, service now helpdesk software, prioritize issues, and ensure timely resolution while adhering to SLAs (Service Level Agreements).Track, prioritize, and resolve support tickets using helpdesk software and maintain detailed records of issues and solutions. .
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It Helpdesk ExecutiveSignant HealthNoida, Up, In
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Technical Support AnalystTcs Jun 2024 - PresentNew Delhi, Delhi, IndiaProject : [SMICC L1&L2 Infra App Management Project]Project Overview : [The SMICC (Secure Managed Infrastructure and Cloud Computing) L1&L2 Infra App Management Project focuses on providing comprehensive Level 1 (L1) and Level 2 (L2) support for infrastructure and application management maintenance, and troubleshooting of IT infrastructure and applications within a secure managed environment.] -
Teacnical SupportCdac Atc Bytes Jun 2022 - Jul 2024Delhi, IndiaAs a IT support engr i am able to Managed system-wide operating system and software deployments as well as related software upgrade problems.Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Md Danish Education Details
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Frequently Asked Questions about Md Danish
What company does Md Danish work for?
Md Danish works for Signant Health
What is Md Danish's role at the current company?
Md Danish's current role is IT Helpdesk Executive.
What schools did Md Danish attend?
Md Danish attended Magadh University, Odinschool, Magadh University.
Who are Md Danish's colleagues?
Md Danish's colleagues are Irina Norocea, Tomi Hämynen, Meera W., Mihai Mircescu, Prabu Ramasamy, Ishup Khan, Jillian Affleck.
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