Md. Efthakhar Bin Alam Email & Phone Number

Banani, Dhaka, Bangladesh

Responsibilities as a Key Account Manager:1. Client Relationship Management:• Develop and maintain strong relationships with key corporate clients.• Regularly communicate with clients to understand their requirements, address issues, and provide updates on services.• Act as the primary point of contact for clients, ensuring their needs are understood and met.2. Revenue Growth and Account Expansion:• Identify opportunities for upselling and cross-selling Pathao's services to key accounts.• Work to increase revenue generated from key accounts through strategic initiatives.• Implement strategies to retain and renew contracts with key clients.3. Performance Analysis and Improvement:• Monitor client satisfaction and usage of Pathao's services, taking corrective actions as needed.• Analyze data related to key accounts' performance to identify areas for improvement and growth.• Make recommendations based on data insights to enhance account relationships.4. Reporting and Collaboration:• Prepare regular reports on key account status, including revenue, satisfaction levels, and opportunities/issues.• Collaborate with other departments such as Issue Resolution, Operations, Legal and Tech team to ensure successful service delivery to key accounts.5. Contract Management:• Manage contracts, agreements, and SLAs with key accounts.• Ensure adherence to contract terms and facilitate effective renewals.6. Industry Awareness and Compliance:• Stay informed about industry trends and competitors to anticipate client needs.• Ensure all interactions with key accounts comply with company policies and ethical standards.7. Problem Solving and Record Keeping:• Address challenges or issues that arise in managing key accounts.• Maintain organized records of key account activities, communications, and agreements.8. Presentation and Communication:• Prepare and deliver presentations to key account clients as needed to convey updates or strategic proposals.

Mirpur Dohs, Dhaka, Bangladesh

Responsibilities:• Making outbound sales calls from various lead sources (eg: Facebook, WhatsApp, website) to potential customers using sales techniques to generate interest and closing deals.• Managing social media platforms to drive customer engagement, website traffic, and revenue.• Follow up with leads and potential customers who require additional information or time to make a decision.• Maintaining accurate and detailed records of all customer interactions, including call logs, sales, and other customer information.

New Eskaton Road, Dhaka, Bangladesh

SSLCOMMERZ is Bangladesh's first payment gateway aggregator. We offer our clients the most extensive online payment options.Responsibilities as a Key Account Manager (KAM):● Establishing and maintaining connections with some of Bangladesh's major businesses in a range of industries while delivering a high level of expertise.● Engaging important clients in a range of campaigns throughout the year to help them hit sales goals and boost brand awareness.● Data analytics specialist is in charge of constructing financial forecasts for strategic planning through big data analysis.● Identifying areas to streamline and optimize process processes on a regular basis to increase output and customer satisfaction● Monitoring market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.● Demonstrating flexibility by working with other departments within the organization to provide additional services to clients while maintaining the highest level of support.

Lakshmipur Sadar, Lakshmipur, Bangladesh

SourceCo Ltd, a sister company of Daraz Bangladesh Ltd, the grocery segment of Daraz (dMart). It was run by Daraz Bangladesh Ltd.'s retail commercial department. At the Lakshmipur hub, I was the first district in charge of the dMart. As a result, I actively contributed to the development of a prospective market for dMart's grocery products and I raised locals' awareness of the Daraz app and dMart section.● Worked with different operational software to run the operational process● Coordinated with different stakeholders internally and externally to ensure smooth flow of operation● Prepared different types of operational reports for following up on the operational work● Dealt with complex operational issues and have to mitigate those issues● Managed Operators & Issue resolution

Tejgaon, Dhaka, Bangladesh

I worked as a marketing intern with the ACI pure flour team,● Visited markets for collecting market data● Audited distribution points● Carried out retailers and consumers surveys● Collected information about competitors’ activities and strategies● Reported to the supervisor about daily market analysis● Coordinated yearly park campaign

Bachelor Of Business Administration (Bba), Marketing

Higher Secondary Certificate (Hsc), Commerce

Secondary School Certificate, Commerce