Md Ehtesham Email and Phone Number
I am a dedicated and adaptable professional with background in user support and technical support. Over the years, I have honed my skills in problem-solving, communication, and delivering exceptional user experiences across diverse roles.With experience spanning operations, customer care, and technical troubleshooting, I take pride in resolving complex challenges and ensuring smooth workflows for clients and end-users. My ability to quickly learn new systems and adapt to dynamic environments has been pivotal in my success.Currently, I am leveraging my expertise to assist users with software solutions and account management while maintaining a commitment to confidentiality and high service standards.I am passionate about continuous learning and excel in creating value-driven solutions, aiming to contribute effectively to any team I join
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 99624
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Technical Support ExecutiveTeleperformance Aug 2024 - PresentJaipur, Rajasthan, IndiaProviding end-user technical support for operating system installation, activation, and troubleshooting.Assisting users with resolving technical issues, including software crashes, installation errors, and performance optimization.Documenting technical workflows and providing feedback to enhance troubleshooting efficiency. -
Senior AdvisorConcentrix Jul 2023 - Mar 2024Kolkata, West Bengal, India● Provided support to both Indian and UAE users by offering assistance with inquiries and troubleshooting. ● Managed escalation, de-escalating situations and finding suitable resolutions. ● Utilized both chat and voice support channels to ensure customer needs were met efficiently. ● Collaborated with stake holders to address complex issues and improve customer satisfaction. -
AssociateConcentrix Aug 2021 - Jun 2023Kolkata, West Bengal, India● Assisted users through chat support, providing timely and effective solutions.● Conducted outbound calls to customers who preferred phone support, maintaining a high level of professionalism and customer service.● Collaborated with stakeholders, addressing escalated issues and facilitating resolutions via mail. -
AssociateWipro Limited May 2020 - Jun 2021Kolkata, West Bengal, India● Here I used to assist the user with their technical queries for desktops, laptops, printers and workstations.● Collaborated with stakeholders to address complex issues and improve customer satisfaction.
Md Ehtesham Education Details
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Humanities/Humanistic Studies
Frequently Asked Questions about Md Ehtesham
What company does Md Ehtesham work for?
Md Ehtesham works for Teleperformance
What is Md Ehtesham's role at the current company?
Md Ehtesham's current role is Technical Support Advisor | Data Analyst Aspirant | Ex-Wiproite @Wipro & Ex-Concentrix.
What schools did Md Ehtesham attend?
Md Ehtesham attended University Of Calcutta.
Who are Md Ehtesham's colleagues?
Md Ehtesham's colleagues are Oscar Antonio De León Constanza, Dennise Lopez, Ernesto J. Robles Mena, Mahwen Kalsada, Zaid Khan, Bukola Ojo, Aleksandra Trautman.
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