Md. Faisal Wahab Bhuiyan Email & Phone Number

Riyadh, Saudi Arabia

🔹Providing comprehensive day-to-day technical support for network, hardware and software issues to end users.🔹Installing and configuring computer hardware, troubleshooting windows operating systems and applications.🔹Installation of desktop computer, laptop, printer, scanner, smartphone, kiosk device and telephone etc.🔹Record all arising issues (incidents/tickets) and update to IT Manager that requires additional attention.🔹Ensure the maintenance and compliance of hardware and software licensing.🔹Supporting the roll-out of new application and hardware.🔹Essentially replace parts for desktops, laptops, and other IT equipment as needed.🔹Designing networks, configuring IP addresses, wireless controllers and setup access points.🔹Surveying sites for CCTV camera installation, ensuring functionality and monitoring for any camera issues.🔹Maintain and keep the inventory of IT assets and allocations up to date.🔹Recommend system enhancements and potential drawbacks to the IT Manager.🔹Maintain checklists for server monitoring, antivirus logs, CCTVs and perform routine checks on network devices.🔹Documenting troubleshooting processes, procedures, and resolutions for future evaluation and reference.

Dhaka, Bangladesh

🔹Monitor risks, issues, actions, logs and dependencies.🔹Scheduled Tape drive backup.🔹Communicate with IT Vendors for equipment purchase, warranty claim and servicing.🔹Remotely software installation and printer configuration on branch locations.🔹Hardware component replacement to desktop and laptop on the requirement.🔹Microsoft office application support, outlook configuration.🔹Assisting end users with technical support.🔹Escalate tickets to the appropriate team if required.

Dhaka, Bangladesh

🔹Integrating computers into the Bank Domain network.🔹Managing local networks (active and passive).🔹Setting up and configuring desktop computers, laptops, and peripherals.🔹Configuring printer and scanner.🔹Performing asset tagging and labeling LAN cables.🔹Microsoft outlook configuration and data files backup/restore.🔹Setting up and maintaining user accounts and profiles.🔹LAN Cable testing and RJ 45 connector replacement (if necessary).🔹Installing windows 7 OS and configured with enlisted software.