• Managed club operations and focused on increasing membership to drive growth.• Developed strong communication and leadership skills through club management.• Implemented strategies to enhance member engagement and retention.

• Lead and manage the daily operations of the bank branch, ensuring efficient and effective functioning.• Develop and implement strategies to achieve branch sales goals, targets, and profitability.• Monitor and analyze branch performance metrics, including customer satisfaction, sales performance, and operational efficiency.• Coach, motivate & provide guidance to branch staff, fostering a high-performance culture & teamwork• Ensure compliance with banking regulations, policies & procedures & maintain a control environment.• Foster and maintain excellent customer relationships, addressing their inquiries, concerns, and complaints promptly and professionally.• Promote bank products and services to existing and potential customers, driving sales growth and cross-selling opportunities.• Collaborate with the regional or head office to implement marketing & promotional initiatives. • Manage and oversee the branch's budget, expenses, and financial performance, taking appropriate actions to optimize profitability.• Manage risks within the branch, including credit risk, operational risk, and fraud prevention.• Stay updated on industry trends, market conditions & adjust branch strategies accordingly.• Conduct regular staff meetings, training sessions, and performance evaluations to ensure staff development and engagement.• Maintain accurate records, reports, and documentation related to branch operations, transactions, and customer interactions.• Develop and maintain relationships with key stakeholders, including business clients, community organizations, and regulatory authorities.• Ensure operational excellence by implementing process improvements, automation & digital initiatives• Collaborate with other departments within the bank to ensure seamless service delivery and efficient resolution of customer issues.• Represent the bank and participate in community events and activities to enhance brand visibility and promote community involvement.

Mastermind Toastmasters

• Prepare financial reports, including profit and loss statements, balance sheets, and cash flow statements, to provide insights on the financial health of clients.• Conduct regular financial analysis to identify areas of improvement and growth opportunities. • Collaborate with internal teams, such as sales, operations, and finance, to ensure smooth communication and resolution of client issues or concerns.• Assist in the preparation and review of financial budgets, forecasts, and financial plans for clients.• Monitor and reconcile accounts receivable and accounts payable transactions, ensuring accuracy and resolving any discrepancies.• Provide financial guidance and support to clients, offering insights on cost reduction strategies, revenue enhancement, and financial risk management.