Md Hoque Email & Phone Number

New York, United States

▪ Leading, managing and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes.▪ Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially▪ Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives▪ Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience▪ Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience▪ Mentor and guide talent development of direct reports and assist in hiring talent

New York, United States

♦ Lead and manage multiple branches ranging from 10-12 associates with $1 billion - $1.2 billion in deposits.♦ Collaborate with partners and business managers to construct and implement sales and service strategies while continuously monitoring process for execution and results.♦ Coach and develop associates to exceed in both sales and service goals. Deepening existing relationships while delivering exceptional customer service through Needs Assessment conversations with every customer every time. ♦ Role model company values of Excellence to Change Banking for Good through humanity, simplicity and ingenuity.♦ Accomplish daily operational excellence while minimizing compliance risk by creating accountability among associates. ♦ Resolve escalated complex issues with mutually beneficial resolutions using creativity and logic while staying within policy and procedure.♦ Partner with community organizations to increase the presence and visibility of the company within the communities we serve.♦ Build networks of Centers of Influence to excel business development and surpass objectives ♦ Accurately track all sales and service numbers to stay ahead of pace and make necessary adjustments to meet and exceed all performance metrics. ♦ Accomplish human capital strategies through recognition, recruitment, career development and performance management.♦ Prepare monthly schedules that conform to staffing guidelines while minimizing overtime.

Roslyn, New York, United States

As a Branch Ambassador, I have the opportunity to use my love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. Performing a wide variety of transactions including check cashing, deposits, wire transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Having the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.Passionate about our customers consistently demonstrates the best way to meet and exceed their expectations. Have extensive knowledge of all Capital One’s customer facing applications to work side by side with customers to manage their accounts in a digital first manner. As a compliance expert and operational enthusiast I understand our well managed strategies and as a proactive problem solver I drive team engagement with the community, connects our mission to customers way of banking.

Oyster Bay, New York, United States

Lead forward-thinking business development initiatives for this industry leading financial provider, including delivering exceptional customer experience, directing all facets of daily operations, establishing valuable workflow processes for branch staff, and providing 1:1 coaching, morning huddles, and daily operations.• Lead and develop a team to deepen customers banking relationships by providing the right solutions across all channels, based on the customers’ needs. Champion a customer centric culture and own customer experience in the market• Develop and deliver on short and long term plans to effectively execute team-based service levels, market growth, and operational performance. Ownership for service levels, risk and compliance, and regulatory policies and procedures. Serve as a community leader for the bank• Drive associate performance through active and continuous coaching, career potential and recognition. Act as a role model for Capital One’s values: Excellence and Do the right thing while supporting branch based change management efforts• Create an engaged atmosphere where associates thrive and feel valued, fosters passion and creativity. Ensure accountability and drive a connection tied to behaviors with purpose and potential

Hicksville, New York, United States

Provide in the moment sales and services and innovative solutions to all branches within district, partnering with branch associates with an intension to deliver exceptional experience to our customers and to be a role model for the teammates to do the same.Live the company values of Excellence and Do the Right ThingAct as a Customer Advocate, contribute to a customer-centric culture, continuous improvement, innovation and changeCreate customer awareness of alternative banking channel offerings such as digital capabilities, ATM, online and mobile bankingParticipate in, lead and mentor associate training and branch/district meetings Consistently use needs-based assessment tools to analyze and determine customer needsEnsure all audit and security policies and procedures are followed in accordance with bank and federal regulations

Westbury, New York, United States

Establish relationship with existing customers as well as new prospects. Promote products and services. Played a vital role in delivering excellence in customer service for one of the nation’s largest financial services companies, including ascertaining customer needs and promoting and delivering superior financial products and services to exceed key goals.Fulfill any of our customer’s servicing needs with the intent of enhancing customer retention and engagement. Take an active role in educating customers on other banking channels as well as other products and servicesMaintain a working knowledge of the complete line of products and services offered; takes responsibility to keep up to date for further development needsMeet with prospects and customers as a result of needs-based conversations in-branch and from other lines of business

Westbury, New York, United States

Champion Service Excellence culture, assisting customers with products and service education, and directing customers to Relationship Bankers as appropriate. Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while adhering to established operational policies and procedures.Take an active role in educating customers on other banking channels as well as other products and services . Express a genuine greeting to every customer in the lobby, drive through and on the phone; demonstrate warmth, friendliness and give your undivided attention to the customer in every interaction

Master Of Arts (Ma), English Literature (British And Commonwealth)

Activities and Societies: Debate teamMaster of Arts in English

Bachelor Of Arts (B.A.) Honours, English Literature (British And Commonwealth)