Working as a wood coating business operation at Rainbow Paint Bangladesh.

Powder Coating, Stoving Paint, Cycle Paint, Water Base Paint, Car Paint, Wood Care solutions, All kind of Thinner.

Customer relationship Management:1. Sustained sound relationship with existing Customer & Create new Customer.2. Doing business with corporate customers according to the company rules.3. Building long term relationships with customers.4. Kept in close contact with client to identify new opportunities and customers5. Maintained availability for addressing customer issues, queries and requirements.6. Provide quality services to the customers as per service standards of… Show more Customer relationship Management:1. Sustained sound relationship with existing Customer & Create new Customer.2. Doing business with corporate customers according to the company rules.3. Building long term relationships with customers.4. Kept in close contact with client to identify new opportunities and customers5. Maintained availability for addressing customer issues, queries and requirements.6. Provide quality services to the customers as per service standards of PRAN-RFL Group.7. Gathered customer satisfaction surveys and regularly updated contact database.Notable Initiatives: • Motivated and organized relevant market data which was shared by sales staff, Operations and research & development department.• Ensured internal communication was efficient throughout company; sales, marketing and customer support.• Participated in conferences, group meetings, trade shows and exhibitions to deliver presentations on customer sites – Demonstrated new products/services at various sites used by company’s clients.• Observe competitors Activities & take necessary action.• Meeting with corporate customer as per visit plan.• Create new Customer by proper product marketing.Key Achievements: • Exceeded sales target of years 2018 – 2019: Successfully negotiated and closed new Sales, prepared proposals and quotations, negotiated and won new contracts consistently.• Contributed to identifying upcoming product opportunities – Supported product development to enhance/develop current/new products. Show less

I have worked here as a Customer Care Officer.My responsibility was below :- 1.Provide Customer Support over inbound Calls. 2.Fulfill 8 hours roster duty. 3.Provide customer service empathically. 4.Follow K.P.I. 5.Use instant solution strategy by multitasking. 6.Be updated using mail & Tigers web. 7.Inform the customers about promotional offer.Achievements:- After 6 months I was the team coordinator of team Beeline… Show more I have worked here as a Customer Care Officer.My responsibility was below :- 1.Provide Customer Support over inbound Calls. 2.Fulfill 8 hours roster duty. 3.Provide customer service empathically. 4.Follow K.P.I. 5.Use instant solution strategy by multitasking. 6.Be updated using mail & Tigers web. 7.Inform the customers about promotional offer.Achievements:- After 6 months I was the team coordinator of team Beeline & promoted as a Customer Care Officer. I have achieved 95 up K.P.I in several times in a year. Show less