A highly energetic and enthusiastic with a practical approach to problem solving who can see things through to completion. Looking for an opportunity to utilize my skills as well as passion to help the organization grow which would enable me to build a promising career by giving me ample scope to learn and achieve my professional and personal growth within the organization. Ability to work independently or as a part of team
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Customer Service Team LeadStartek IndiaOdisha, India -
Customer Service Team LeadStartek India May 2024 - PresentBhubaneswar, Odisha, India -
Customer Service Team LeadConcentrix Daksh Services India Private Limited Aug 2023 - May 2024Bhubaneswar, Odisha, India
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Team LeadByju'S Aug 2022 - Jul 2023Bhubaneswar, Orissa, IndiaAs a strategic leader, I've overseen a 14-person team, meticulously planning daily activities to meet and surpass revenue targets on a weekly and monthly basis. My role involves coordinating schedules to optimize revenue generation opportunities and guiding the team in achieving collective goals.In addition to managing team activities, I actively participate in lead generation and deal closure, leveraging my expertise to ensure successful outcomes. I also mentor junior executives, providing support and guidance to help them close deals effectively, thus contributing to regional targets.Recognizing the importance of motivation, I keep the team informed about incentives and encourage them to strive for higher performance. By fostering a culture of achievement, I motivate individuals to maximize their potential and earn rewards.Moreover, I assist customers in accessing loans from NBFCs, ensuring a smooth and hassle-free process. My commitment to customer satisfaction drives me to provide valuable support and assistance throughout their financial journey.Overall, my leadership skills, strategic approach, and dedication to team and customer success have been instrumental in driving revenue growth and achieving organizational objectives. -
Senior Sales AssociateByju'S Aug 2021 - Jul 2022Bhubaneswar, Odisha, IndiaAscending swiftly from Junior Executive to Senior Executive within an abbreviated six-month timeframe, I orchestrate a symphony of excellence in both inbound and outbound communication arenas. My forte lies in sculpting unparalleled customer experiences and fostering enduring rapport with clients, across the dynamic spectra of B2C and B2B landscapes, spanning the educational echelons from K3 to K12.My strategic initiatives have significantly impacted revenue generation, contributing 10 million rupees in the first year alone. Committed to continuous growth, I balance practical experience with academic achievements and ongoing professional development.As a Senior Executive, I'm driven by a customer-centric ethos and a results-oriented approach, consistently surpassing targets and delivering measurable outcomes. Looking forward, I am eager to leverage my expertise to drive further success, both for my career and the organizations I serve. -
Internship TraineeNeelanchal Ispat Nigam Private Limited Jul 2017 - Aug 2017Jajpur, Odisha, IndiaInspection Of Working Of Power-Plant For Capacity Of Production Of Electricity
Md Junaid Education Details
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Mechanical Engineering -
Kalinga Bharati Residential College, Cuttack12Th Chse ,Odisha -
St. Xavier'S High School ,Cuttack10Th
Frequently Asked Questions about Md Junaid
What company does Md Junaid work for?
Md Junaid works for Startek India
What is Md Junaid's role at the current company?
Md Junaid's current role is Customer Service Team Lead.
What schools did Md Junaid attend?
Md Junaid attended Siksha 'o' Anusandhan University, Kalinga Bharati Residential College, Cuttack, St. Xavier's High School ,cuttack.
Who are Md Junaid's colleagues?
Md Junaid's colleagues are Zainab Saleem, Michelle Gonzalez, Danielle Alier, Megan Tew, Kartikey Pandey, Shivonn Jobe, Shovna Kandulna.
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