IGATE Global Solutions (Capgemini India PVT.LTd), Noida, India, w.e.f. May 2014–PresentIGATE Global Solutions is a provider of “Information Technology Services” and “Business solutions”.Process - Health Plan Services (Health & life Insurance segment) as an “Associate”, Working as –Reconcile issues of the insurance policies. Responsible for delivered policies resolution within TAT with error free & timely to send it to client in US. Frequency of the reports is daily, weekly. Maintain the dashboard tracker & Attendance tracker. Creating performance report of employees.Responsibility: Publish the Daily, Weekly & Monthly reports of Associates for internal audit. Collect and assemble data for dashboard. Trained data analysis beginners to improve overall efficiency of department. Take care for TAT, SLA & other works. Operation Real time skilling of the agents according to work volume. Monitoring on time activities of agents and update on behalf of supervisor. Monitor total no. of volume and distribute within the agents. Working with large volume of data Work allocation to team members Identifying processes bottlenecks and build easy solutionsWorked Big Project Rollover policy & Admin Transfer Policy:Responsibility: Customer Request for create New Rollover policy. Customer request for create New admin transfer policy. Customer request for create New Add Dental policy.

More than work handle be support empoyee...etc