● Provide customer service provision and assist customers with information. I face-to-face with thousands of customer daily and assist them in any way required to assist them on their journey. ● Provide information to customers of RTA, Dubai Metro, UAE.● Communication and problem-solving. Providing information regarding products and services, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations

● Communication and problem solving. Providing information regarding products and services, assisting with way finding and delivering the friendly and professional service that is core to client aspirations.● Client support over the phone & physically support their internet service and network solutions.● Deploy the network devices and configuration like Wi-Fi router, switch, and access control & surveillance security devices installation.● Work with fiber team and do splicing machine for splice with fiber to fiber. ● CRM (Customer Relationship Manager) software maintains with server and controls all agent activities.

 Support Technical issue like Internal Network and take care of network device. Maintain Hardware and software issue for every employee. Task Controller for every employee. Do analysis their work process documentation and manage the procurement as per as project requirements. Take responsible of their accounts part by using Quicken accounts software.

I have worked as Technical Support and Task Manager at Kolpo. Kolpo is a Design and Animation Firm. I maintained here as a Technical support in there local network and other devices and as a task controller. I used to Asana.com this site or software is working as task distribute and control for every employee of everyday task. And used toggle.com, it's time tracking site or software for every task that provide Asana. All task is tracking by this software. Its very useful for time maintaining. I am take care administrative working process in this company and manage different vendor.

I have worked as a Technical Support Executive at Radiant Communications Ltd. Its Internet Service provider of nation wide in Bangladesh. Here my responsibility was as Technical support for local network their corporate client. And implement and configure network device in their client. I am also worked in marketing department and new client handle as a marketing officer.