Md. Khaled Ashraf Email & Phone Number

Toronto, Ontario, Canada

• Control and communicate key elements of technology projects to ensure their delivery based on aligned scope, schedule, and budget objectives• Define and drive "right-sized" project management processes for owned projects• Assist with the forecasting of internal resource capacity• Estimate project costs and manage the budget (includes related scope control)• Oversee and manage external consultants and vendors contracted to the project• Continually identify, prioritize, problem solve and mitigate project risks• Define the business problem and primary objectives of new projects• Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.• Empathize with the relevant stakeholders: With the support of the project team, analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed technology• Define the scope and objectives of projects and establish communication channels to ensure that final deliverables of technical team meet the expectations of the end users• Develop high-level dashboards / reports and communication processes to ensure aligned information across the project team and organization• Identify and proactively implement process improvement efforts• Support the definition of PMO processes for projects and advocate for continuous improvement of project governance practices

Dhaka, Bangladesh

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.• Maintain International relationship with IT vendors. Currently we are working with two IT giant of the world. One is RedHat and another is Oracle. Also maintaining relationship with global exam providers (e.g., Pearson VUE, VICTIVS Global, Vensysco Infra Private Limited).• Managing and invigilating global vendor exams. • Bid in tender of various govt and non-govt projects. And executes them for successful completion. • Develop, implement, and maintain quality assurance protocols.• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.• Actively pursue strategic and operational objectives.• Ensure operational activities remain on time and within a defined budget.• Track staffing requirements, hiring new employees as needed.• Oversee accounts payable and accounts receivable departments.• Manage Cisco, MikroTik, Netgear routers and switches for both Windows and Linux environment.• Maintain and develop good relationship with customer through effective conversation face to face and any other communicative channels.• Arrange and manage polytechnic / university / govt. & non govt. organization campaign• Existing student’s follow-up and ensuring students’ support.• Planning and Managing program.• Maintain and manage databases of existing clients and students.

Dhaka Bangladesh

• Develop and Maintain computer network for smooth operations.• Manage Cisco, MikroTik, Netgear routers and switches for both Windows and Linux environment.• Maintain and develop good relationship with customer through effective conversation face to face and any other communicative channels.• Maintain International relationship with IT vendors (e.g.: RedHat, Oracle, Microsoft, Cisco Also maintaining relationship with global exam providers (e.g., VICTIVS Global, Vensysco Infra Private Limited).• Polytechnic / University / Govt. & Non govt. Organization Campaign• Existing students Follow-up and ensuring students’ support.• Planning and organizing program.• Maintain databases of existing clients and students.

Dhaka Bangladesh

Support coordinators are responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. They use a range of measurements to monitor, analyze and plan improvements to sell and install services. To meet these responsibilities, the person must be a combination of expert service provider, coach, trainer, mentor, motivator and manager, according to DMG Consulting. Make outbound or receive inbound calls to US/CANADA to support customers or sell international product /services. I worked with two giant telecommunication & internet service providers of USA. One is Spectrum and another is AT&T.

Kushtia District, Khulna, Bangladesh

Automation has been a cornerstone of the manufacturing industry for decades. Outside of manufacturing and factory automation, IT automation is typically focused on service automation and QA testing of automated processes. The goal of an automation engineer is to eliminate defects, errors and problems with product or software development and with business or customer service processes.

Dhaka Bangladesh

Call-center executives are responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. They use a range of measurements to monitor, analyze and plan improvements to call-center performance. To meet these responsibilities, the manager must be a combination of expert service provider, coach, trainer, mentor, motivator and manager, according to DMG Consulting. Make outbound or receive inbound calls to US/CANADA to support customers or sell international product /services. Maintain and update data in a regular basis. Work with digital devices with expertise.