Md Khan Email & Phone Number

The Ponds, Nsw, Au

The Ponds, Nsw, Au

Sydney, New South Wales, Australia

• Led and influenced the university’s Cloud-First strategy: led projects on cloud adoption, migration, implementation, DevOps practices, and staff training.• Implemented Ops Intelligence and Monitoring platforms: deployed observability solutions for application performance management (APM) and infrastructure monitoring.• Managed Service Automation and Orchestration initiatives to streamline processes and enhance service delivery.• Expertise in Project Management, Vendor Management, and Change Management, ensuring smooth execution and adaptation to evolving technology landscapes.• Experience with AI, Machine Learning, and Data Analysis to drive innovation and inform decision-making.• Led and managed multiple user support groups: Research Support, Service Transition to Cloud, Observability, POS Support, Entity Support.• Initiated process improvements, innovation, and technology modernization across various portfolios, contributing to operational efficiency.• Provided consultancy and leadership on technology needs, fostering communication and collaboration with both internal and external stakeholders.• Contributed to ITDS project initiatives: Cloud adoption, monitoring infrastructure, Active Directory (AD) upgrades, VM upgrades/migrations, process improvements, security enhancements, and more.• Facilitated knowledge sharing, training, and mentorship, providing guidance to technical teams as required.• Engaged in research and innovation, driving the adoption of cutting-edge technologies and solutions.

- Responsibilities and management of IT Ops, Infrastructure and Business applications for the university retail and support services (such as POS systems for Cafes, Restaurants, Gymnasiums and Retail, applications for Events/functions, entity finance and HR system, Digital signage, Web hosting & e-commerce) - Integration, implementation, migration and decommission of IT services- Project Management, Vendor management and Change management- e-Research compute and collaboration- Legacy system migrations and upgrade- Applications/Hardware Support, SME for all trading operation system - Technical Consulting and End User support and service improvement - Solutions Consulting, designing and deploying the IT infrastructure for operational services- Transitioning of business entities IT functionalities within the University infrastructure - Streamlining the IT support plan for POS system and applications- Decommissions of retired applications - KB articles, IT documentation, training and knowledge share

- Managing, Service Delivery, IT requirements of business identities (retail, books, food, event, catering, sports & leisure, and support across all WSU campuses- Database Management, system implementation, development and maintenance in - Finance, Payroll, POS, Food safety, Digital signage, Members Retention.- Web services, hosting and e-commerce services- System and application administrations- IT procurement, Assets management, risk and security management- Lead, manage and supervise the technical groups- Manage ERP systems- Vendor and client management, Communication and collaborations with multiple stakeholders- IT equipment and system installation, implementation and maintenance- Software development, Designing, analysis, upgrading, testing, integration, and implementation- Research, documentation, training and support, quality assurance- System health and hygiene management- IT strategic goals, budget and forecasting

- Part-time researcher @ ISL, computing and mathematics department- Research on Electronic Trading Agent Systems- Perform high-level research task on E-Trading mechanism- Strategy design and implementation- Research paper review and feedback- Provide research talk- Joining the international Trading Agent Competition on behalf of WSU- Work as a team member to develop/program and build the Trading Agents.- Research paper publish, Journals writing and Thesis writing

Sydney, Australia

Sydney, Australia

Sydney, Australia

Bangladesh

- MIS department technical team leader and the development of MIS infrastructure.- Designed and Developed software modules” in Oracle and combined with other SQL and database software - “Inventory Management System” “Employee Movement control” “Employee Leave Statement” “L/C registered Software” “PABX Telephone registry System” “Sales Distribution and Information” “Online sales monitoring system.- System and Application administration, Software Development technical lead.- Worked as Technical consultant, Database administrator and Network administrator, Hardware maintenance, and also supervising the staff of MIS department.- Liaise with the manufacturing department and provide IT infrastructure solution to warehouses, factories and logistics- Provide staff training on the software controlled production machinery and systems.

Master Of Science (Honours) In Research, Computer Science

Activities and Societies: Thesis: Empirical Studies on Market Design and e-Trading

Master Of Computing - Software Engineering, Computer Software Engineering

Bachelor Of Science (Hons.) In Computer Science, Computer Science And Business Informatics, High Distinction