Md Khan Email & Phone Number

Ontario, Canada

Halifax, Canada Area

Halifax, Nova Scotia, Canada

• Connect with customer to offer them superior customer service, problem resolution at first interaction• Analyzing customer’s needs and based on their needs advice them the right financial service and products• Know my customer proactively to resolve customer requirement immediately while natural curiosity and focus on improving things lead me to identify new opportunity to maximize exceptional and memorable customer experience• Process transaction, including money transfer, balance inquiry, bill payment, increasing limits, password reset, setting up payments, manage customer profile, switching account, RKO, internet banking, stop payment• Maintain customer confidentiality, privacy and security as per the bank policy

Halifax, Canada Area

• Suggest products and services to the customer depending on their needs and budget• Make service changes, recommend service options, and schedule installations for phone, television cable, home securities and internet lines • Setup Pre-Authorized credit card payment, taking payments, fund transfer, and refund payment• Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, issue resolution, and taking payment online• Answered multiple line phone system and assisted callers or routed calls to appropriate department

Halifax, Nova Scotia, Canada

Connected customers personally to provide standard, excellent in client service and solution according to company policy, and escalate customer to supervisor if necessary• Took payments, set up pre-authorized credit card payment, fund transfer, and refund, deposit• Suggested products and services to the customer depending on their needs and budget• While assisting service changes, recommended service options, and schedule appointments to my clients, I always keep a positive and proactive attitude to help and resolve issues• Met performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution depending on customer’s need

Bangladesh

• Track key metrics such as sales, profit, return pipeline and monthly results to help business leads interpret how sales team is tracking against goals• To understand market trends and forecast marketing budget and sales, used ad hoc reporting for Management, Marketing and Finance team• Successfully increased yearly revenue by 5% by analyzing organization's data and competitor's data• Interpreted data, analyze result with statistical and analyzing tools, provide trend reports by reporting with Excel and Power BI and other reporting tools.• Analyzed marketing campaigns using key metrics and performance indicators.• Based on descriptive, predictive and trend analysis, prescriptive analysis was conducted to help management department to take effective and efficient decision• Decreased shipping time by 3% by analyzing work process and suggesting a new process.

Dhaka, Ba

• Increased sales by 25% with a new managing strategy• Established new markets and customers for existing products• Maintained and built excellent relationships with customers and suppliers• Developed a smooth distribution of products and services• Evaluated and controlled market deals with customers• Collected payments and maintained accounts receivable• Implemented the marketing strategies and objectives of the organization• Conducted in-person and telephone interview for market research

Advance Diploma, Data Analytics For Business Decision Making, 90+

Master'S Degree, Msc Marketing Management

Bachelor Of Business Administration - Bba, Marketing, 3.17/4