Leading the IT Service Management, Data Entry Center and Digitalization Projects

1. Create a vision for IT infrastructure within the organization, communicate it to employees and lead and motivate the team to achieve the vision.2. Develop an IT strategy which identifies the future direction of the uses of technology within the organization to drive efficiencies. Research options for future technological inclusion and development.3. Be a champion of change, optimizing current IT solutions whilst promoting innovative solutions to medicate several operational challenges.4. Apply a structured methodology and lead change management activities.5. Prepare and implement project plans to achieve the desired outcomes.6. Control and manage the project resources and budget.7. To identify solutions and opportunities to improve organizational performance. Evaluate organizational requirements, prepare and present proposals, design and deliver solutions to meet the objectives.8. Manage and monitor all the contracts for IT services provided by third parties ensuring effective service delivery.9. To be the senior technical manager and contribute in the development, implementation and review of Gateway’s corporate strategies, annual project plans, policies and procedures for all technology related initiatives.10. Facilitate and coordinate companywide implementation of WFX11. Introduce software solutions in order to automate tasks such as document and bill approval, transport management, Courier service management etc.12. Supervise implementation of productivity improvement software in manufacturing clusters such as Fast React, Exenta, RFID systems, production planning software.13. Set up smooth communication software including audio conferencing, video conferencing etc

Freelance IT Consultant since Dec,2017 in the field of Best Practice IT Standardization, IT Solutions Implementations and Project Management to Govt. and Private Organizations.

Responsible for Leading and Managing the delivery ensuring operations, implementation and management of IT Infrastructures of GP. Meeting customers demand, business expectation, quality and timeline assurance, revenue execution and cost optimization.• Responsible for the Service output from Service Partner• Update delivery team on Service Recipient requirements / expectations and business events impacting delivery• Ensure deliverables to Business through efficient operations, implementation of Infrastructures - Network, Data center, Server, Storage, Backup, Databases and other Infrastructure systems• Assurance of revenue with proper implementation and timely execution for implementation tasks aligning customers• Ensure compliance in all aspects of service deliveryEnsure deliverables to Business through efficient operations, implementation of Infrastructures - Network, Data center, Server, Storage, Backup, Databases and other Infrastructure systems• Define and Formulate plan regarding Infrastructures, technology service, operation and implement for GP• Leading and Managing the engaged team• Proper management to ensure delivery and support• Proper follow up and Effective Communication• Prioritize initiatives and deliverablesAssurance of revenue with proper implementation and timely execution for implementation tasks aligning customers• Alignment with Grameenphone and GSS for GP’s IT infrastructure and solutions needs• Strong attachment with commercial and finance converting business needs to technology solutions• Identify the potential business demands• Proper process and procedure for smooth delivery assurance• Follow-up Plan for demand of operational assurance and delivery alignmentExplore solution need for market and potential customers to have proper readiness to meet the market demand.• Foresee the market demand along with commercial• Prepare solution options to fulfill the need• Have short term and long term plan for required readiness

Responsible for managing Design&Build, Transition and Transformation of GP IT Infrastructure to GSS Domain (Telenor Asia) at onsite. Manage and maintain a global cross-border multicultural stakeholders, client and business portfolio with different solutions for targeting Infrastructure consolidation and transformation.Transition:- Responsible for transition IT Infrastructure, Service Desk and EUC to GSS IT Operations- New governance and process establishment on GSS standard- ITSM tool implementation- Cross-Border connectivity establishment- Cross-Border remote Service Desk establishment- Exchange hosting in Telenor GSS cloudTransformation:- Responsible for new consolidated Infrastructure platform build (VM on SPRAC and X86 platform)- Application Migration to the targeted new VM platform- Activity Directory Standardization- Exchange Standardization- Network Transformation to GSS standard- EUC Transformation

Responsible for managing GP Projects of Infrastructure and Application domains. Develop and maintain a global multicultural client and business portfolio with separate solutions / services (telco, financial, govt etc.).• Project management by proper resource planning, resource allocation, forecasting and privatizations of projects with different Organizational Unit in GP as well and other Local & Global industries.• Defines requirements and plan project lifecycle deployment. Perform requirements analysis for numerous project enhancements and translate them to technical requirements for development.• Effective Delivery planning & effect goal analysis of all Major strategic & critical Project to ensure customer expectation.• Assure, Manage & accomplish System Integration projects with international and local partners.• Managing & Developing partnership with local and International technology solution providers and System Integrator to provide service GP as well as other client.

Responsible for managing GP Projects of Infrastructure and Application domains. Develop and maintain a global multicultural client and business portfolio with separate solutions / services (telco, financial, govt etc.).• Project management by proper resource planning, resource allocation, forecasting and privatizations of projects with different Organizational Unit in GP as well and other Local & Global industries.• Defines requirements and plan project lifecycle deployment. Perform requirements analysis for numerous project enhancements and translate them to technical requirements for development.• Effective Delivery planning & effect goal analysis of all Major strategic & critical Project to ensure customer expectation.• Assure, Manage & accomplish System Integration projects with international and local partners.• Managing & Developing partnership with local and International technology solution providers and System Integrator to provide service GP as well as other client.

Responsible for managing GP Projects of Infrastructure and Application domains. Develop and maintain a global multicultural client and business portfolio with separate solutions / services (telco, financial, govt etc.).• Project management by proper resource planning, resource allocation, forecasting and privatizations of projects with different Organizational Unit in GP as well and other Local & Global industries.• Defines requirements and plan project lifecycle deployment. Perform requirements analysis for numerous project enhancements and translate them to technical requirements for development.• Effective Delivery planning & effect goal analysis of all Major strategic & critical Project to ensure customer expectation.• Assure, Manage & accomplish System Integration projects with international and local partners.• Managing & Developing partnership with local and International technology solution providers and System Integrator to provide service GP as well as other client.

Operational Support & Maintenance of regional Infrastructure, Network Solutions, Enterprise & Business Solution Systems.

Operational Support & Maintenance of regional Infrastructure, Network Solutions, Enterprise & Business Solution Systems.

24/7 Service Operation Center, Back Office Mgt, Asset Inventory Life Cycle Mgt and Regional Operations.

Maintain the enterprise system support to the end user, regional IT network maintenance, regional asset mgt, project implementation rollout

Regional IT Service Management, Technology Division.