Implementation the Call Center Project to Customer end.Avaya Communication, CMS, SMGR, AWFO, Atlas, POM setup & Troubleshooting, Communication with Project Manager for getting new instructionsVMWare ESXi Sever, QSUN Server installation & Maintain. Communication with Customers for understanding the problem & make process for minimize the customer problem of Call Center Solutions. VM Ware Install, Application Server Install & Configure, Data Sheet create & Share with both end.Report to Project ManagerAfter Project setup make UAT and Train up to customer site.Remote work

Contribute to preparing annual IT plan & budget, guidelines, Software Development. Provide adequate system and network security support to protect against unauthorized access and continued the current system.Network Administration (MAC binding in MikroTik Router, AP, Tunnel, BGB)IT Infrastructure Develop, Analysis, Applied and Keep up all work of IT Sector. Network troubleshooting, maintenance and provide all kind of technical support Work with the sourcing team to bring IT equipment. Barcode Printer maintain.1st Line, 2nd Line & 3d line IT Support providing and trainup for the IT knowledge develop Implement a Inventory & Transport Management Software and trainup to user for using the software.Time attendance system integration with ERP system. Communicate with Vendor for IT Asset Purchased.Security Surveillance and IP Camera setup & MaintenanceIT infrastructure design & executed. All kind of IT related requirement of higher Management. Active Directory Server Install & Manage administration.

MikroTik & Netgear, Altai super WiFi Router configure administration. MAC based authentication control, bandwidth control and utilization from different level of access on MikroTik.NAS management knowledge such as user creation, user quota assign, user access permission, data backed up and data restore.Manage Active Directory administration, Domain User Create, Modification, Policy Implementation, Security Manage, Intigreting with Application etc. IT Infrastructure Develop, Analysis, Instigated and Preserved all work of IT Sector. Network & Hardware trouble shooting, Network maintenance and provide all kind of technical livelihood related network as well as Dhaka-Cox’s Bazar operation Office VPN connectivity.Good knowledge & Orient staff new technology to onboard of Office 365 & Office 2010, 2013 & 2016 and cloud computing such as SharePoint, Microsoft OneDrive, MS-Teams. ActionAid customized ERPInteract with numerous computer platforms in a multi-layered client server environment such as NAS.Work with the sourcing team to bought IT equipments. Preserved IT asset register by asset tag input in ERP system.Time attendance system integration with ERP system.Network Setup, Expansion Management and Monitored. Good knowledge on setup ICT infrastructure and Digital Transformation.Practical experience on Security Surveillance and IP Camera setup & Maintenance

Installed and configured computer hardware, software, systems, networks, printers and scannersResponse in a timely manner to service issues and requestsRepaired and replaced equipment as necessary and Testing new technologyNetwork Interface Design (LAN, WAN, WLAN) & maintenance.Punch Machine data processing for Attendance purpose. CCTV Overseen and Repaires. Buy IT equipment and service contract with suppliers.Vehicle Operation Management software and Tracking software sustained.Trained-up to user for IT related issue. Outlook setup & troubleshooting.Other IT related all kind of responsibility such as external workshop, seminar, proficient at different area and venue with proper ICT maintenance.

Give different types of Software, Hardware, Servers and Network based technical solutions to the Employee IT Asset Management using WIMS IT Asset distribution Monitoring & keeps record in excel file, Hardware & Software maintain & troubleshoot.Call Centre Software installation. (AVAYA Agent, AVAYA OneX Communicator, Symon Inview, PCS Agent, PCS Supervisor, etc.) Call Center Seat Planing & Station Mapping. Perform User acceptance testing (UAT) ensure. 1st Level IT Support for all IT problems to Banglalink user end (Approx 2500 users).Planning In Implementing structured LAN, WLAN for New office setup. LAN, WAN 1st level SupportRemote Support given to remote user of Banglalink regional office.Monitoring and Maintaining Computer Sysems and Networks.Video conferencing support to high level users through CISCO & AVAYA systems.Talking to users through a series of actions, either face to face or over the telephone to help setup system or resolve issues.To set up and configure operating systems to agreed standards under the guidance of the Team Leader.To assist in the compilation and maintenance of an accurate inventory of hardware and software.Playing with multiple Technical platforms. Making roster of our team members.Performing Active Directory functionalities with secure and efficient administration.Managing Groups in AD. Managing User & Service Accounts with duration. Arrange Training sessions for New joiner in Call Center (IT Platform)Closely Monitoring, Training, Guiding to new joiner & Junior in IT Department.Create document support guideline of new software installation process for future new joiners.Team Leading on the absence of the Manager.

IT Project Implementation

Maintain All IT functional, IT Infrastructure, IT Networking, IT Support, CCTV, Software maintenance, Access Control System maintain and etc.