Marc Maxwell Email & Phone Number

Glynco, GA

TSA Training Academy, Federal Law Enforcement Training Center, Brunswick, Georgia

• Provide support for TSA Training Academy training all Transportation Security Officers worldwide.
• One of two specialists supporting 32 classrooms and 6 airport screening labs containing over 800 laptops and 200 desktop computers. Prior to lifting of covid restrictions and the return of students, refreshed all 1000+.
• Continually push updates to training material to systems.
• Resolve all network security related issues on a daily basis.
• Provide remote support to TSA satellite training sites in Dallas and Las Vegas.
• Provide onsite support for TSA operations at Jacksonville International Airport and Savannah International Airport as required

Brunswick, Georgia, United States

• Provide end-user IT support for a community health service including three fixed clinics and one mobile clinic.
• Manage all infrastructure, install and configure new equipment, install and manage all voip telephony
• Support a variety of PC hardware platforms, Desktop Operating Systems, application software, printers, network connected medical devices and other IT related devices.

Jacksonville, Florida, United States

• Managing rollout/update of corporate environment to Windows 10.
• Work with various departments on software requirements for refresh/upgrade.
• Build equipment and ship nationwide to update all retail locations to Windows 10.
• Support a variety of PC hardware platforms, application software and printers.

Federal Law Enforcement Training Center, Brunswick, Georgia

• Provide end-user IT support for a mid to large enterprise environment.
• Support a variety of PC hardware platforms, Desktop Operating Systems, application software, printers and other IT related devices.
• Provide technical assistance to end users and other support personnel.
• Create and update Standard Operating Procedures (SOP) for support tasks.
• Respond in a timely manner to customer service requests.
• Submit and track customer service requests in ticketing system.

Camden County, GA

• Establish, plan and administer overall policies and goals for IT Division in the Public Safety Sector.
• Represent IT function at meetings with division heads, command staff and elected officials regarding areas of systems design, modifications and upgrades.
• Evaluate all hardware and software projects and maintain vendor contracts.
• Ensure consistency and maintainability of existing applications by creating, maintaining and enforcing standards and procedures.
• Approve all information technology operational requirements prior to a technical solution.
• Support Public Safety Software Systems for Law Enforcement, Corrections and 911 Operations as well as Radio communications network.

Jacksonville, Florida Area

• Provide support to CSX Railroad’s Positive Train Control project that will encompass 8,000 locomotives on 21,000 miles of track.
• Work with Service Desk, maintenance electricians and designs engineers to collect data from onboard computer systems while locomotives are travelling as well as while being serviced in maintenance shops.
• Data collected encompasses cellular, radio and gps data from locomotive sensors, track sensors, switch sensors all collected in real time while the train is in motion.
• Remote configure and troubleshoot Linux based computer control systems onboard locomotives in real time.
• Download data logs from computer and communications systems and prepare log analysis for software and hardware designers,

Jacksonville, FL

• Provide desktop, remote, network and server support for Amtrak employees (nationwide) divisional headquarters, maintenance facilities, logistic centers and 18 train stations (southern division).
• Manage workload distribution among nationwide team members. Monitor ticket levels, SLA compliance and assign work as required to meet contract requirements.
• Meet on a regular basis with management team and customer to discuss means to insure SLA and other contract requirements are met. Structured queries against IBM SCCD databases to obtain work/ticket metrics.
• Configured and installed Linux based application installation point servers across the enterprise for use in imaging new equipment.
• Deliver remote and technical assistance to IBM field technicians.
• Worked onsite at Norfolk South Railroad headquarters providing data back-ups, server support, hardware, software, and equipment maintenance for over 100 software developers.

Atlanta, GA

• Installed and supported LAN for American Airlines including onsite support at airports in the southeast United States.
• Installed Sabre travel reservation network and ticketing equipment in travel agencies and corporate travel departments in the southeastern United States.
• Configured, installed and maintained SCO Unix based server/terminal networks used in Cotton States Insurance offices across the southeastern United States.

Atlanta, GA

• Collaborated with computer design engineers to establish troubleshooting process and steps for newly developed equipment.
• Test prototype equipment for failures and suggest resolutions.
• Worked with developers on specific models of the IBM Unix based RS/6000 systems.
• Provide onsite hardware support for corporate research and development center.

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities

Associate'S Degree, Imaging Electronics

Activities and Societies: Professional Photographers of America Studied advanced imaging electronics.