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Md Mohi Uddin Email & Phone Number
Lead- MIS | Customer Experience
at
Genuity Systems Ltd.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Lead- MIS | Customer Experience
Location
Dhaka, Bangladesh
Company size
Who is Md Mohi Uddin? Overview
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Quick answer
Md Mohi Uddin is listed as Lead- MIS | Customer Experience at Genuity Systems Ltd., a with 23 employees, based in Dhaka, Bangladesh. AeroLeads shows a matched LinkedIn profile for Md Mohi Uddin.
Md Mohi Uddin previously worked as Lead- Contact Center, DQM & QAT | Customer Experience at Sheba Fintech Limited and Lead- Contact Center, Customer Experience at Sheba.Xyz. Md Mohi Uddin holds Master Of Business Administration - Mba, Marketing from Southern University Bangladesh.
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Email format at Genuity Systems Ltd.
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Genuity Systems Ltd.
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Profile bio
About Md Mohi Uddin
9 years of experience in Data Analysis, Reporting, MIS, revenue operation and Customer Service & Experience. Managing Contact Center Inbound & Outbound Operation, Supervising Digital Query Management Team, Monitoring Customer's Issue Resolution Process, Leading Quality Assurance and Training & Development team, Digital KYC Management. Worked in one of the top Multinational telecommunication company (Banglalink), largest BPO Company of Bangladesh (Genex Infosys Limited), E- commerce platform (Sheba Platform Limited) & Market pioneer in Contact center solution company [Genuity Systems Limited (gPlex)].Asides, almost 2 years experiences in Sales through Response Event & Activation (event Firm). Key Skills: - Team leading, Project Planning, Data analysis, Report presentation and Work force management.- Partner Management, Analytical & Insights, Leadership, Team Performance Management, Reporting, Incident Management, Tools Management, Coaching & Mentoring, Interpersonal Communication, Event Management.- Real time experience on contact center transition.- Ability to develop and maintain constructive and cooperative working relationships with individuals at all levels of the organization.- Advance knowledge in MS Office Applications (Excel, Word and PowerPoint)
Current workplace
Md Mohi Uddin's current company
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9 roles
Md Mohi Uddin work experience
A career timeline built from the work history available for this profile.
Lead- Mis | Customer Experience
Current- Developing and maintaining MIS plan, Including operational requirements and schedules. - Introducing process improvements to increase efficiency. - Analyzing data to spot revenue leakage, and planned rightly to optimize cost. - Monitoring the performance of employees and guiding them to improve their output.- Preparing various reports for management and clients, Billing assistance.- Prepare & calculating agent’s & Leader’s KPI .- Inbound Calls, Social media queries trend analysis for proper forecasting and staffing & Work force Management.- Salary & Payroll Management
Aug 2022 - Present
Lead- Contact Center, Dqm & Qat | Customer Experience
- Departmental Budgeting. - Designing agent’s & Leader’s KPI for every CX channel to align with business KPI- Calls, Social media query & complaints trend analysis for proper forecasting and staffing and for business insights.- Quality service ensure and work on customer’s pain point- QA model/ template design align with customer satisfaction- Training content & calendar design and planning- Prepare & implemented standard operating policy - Salary preparation and disbarment process develop and follow up- Reporting format and dashboard designed & prepared for monitoring.- Business insight share and suggested decision to business team through analysis.- Vendor management, billing and system tools managing.- Ensure daily operation of customer experience team.
Aug 2021 - Aug 2022
Lead- Contact Center, Customer Experience
- Impact Analysis.- Sharing insight to take business decision through analysing data to information.- Managing roster based on call forecast and the breakdown of Inbound calls.- Reporting format and dashboard designed & prepared for monitoring.
Jan 2021 - Jul 2021
Quality Assurance & Training- Customer Experience
- Ensure Quality Service throughout customer experience team and making easy journey for customer.- Quality service ensure and work on customer’s pain point- QA model/ template design align with customer satisfaction- Training content & calendar design and planning
Oct 2020 - Dec 2020
Sr. Executive- Inbound Team Lead | Customer Experience
- Analyze, monitor customer activities and behavior and prepare various reports & dashboard.- Analyze data to find root cause in the point of view of business impact.
Jan 2019 - Oct 2020
Executive- Inbound Team Lead | Customer Experience
- Team Lead & Operational Responsibilities- Supervise team member’s daily activity also share business & analytical knowledge.
Oct 2017 - Dec 2018
Contact Center Representative | Customer Experience
- Handling Customer Queries, Complaints, Request, Feedbackthroughout the voice call.- Sharing performance Report towards team. Mentoring Newjoiners team members
Nov 2015 - Sep 2017
Retail Sales Representative
- Converting Telco User From Other Connection to Grameen Phone.
Jul 2010 - Nov 2011
4 education records
Md Mohi Uddin education
Master Of Business Administration - Mba, Marketing
Bachelor Of Business Administration - Bba, Marketing
Higher Secondary School Certificate (Hsc), Business Studies
Government Haji A. B College
Secondary School Certificate (Ssc), Business Studies
Musapur Haji A B High School
FAQ
Frequently asked questions about Md Mohi Uddin
Quick answers generated from the profile data available on this page.
What company does Md Mohi Uddin work for?
Md Mohi Uddin works for Genuity Systems Ltd..
What is Md Mohi Uddin's role at Genuity Systems Ltd.?
Md Mohi Uddin is listed as Lead- MIS | Customer Experience at Genuity Systems Ltd..
Where is Md Mohi Uddin based?
Md Mohi Uddin is based in Dhaka, Bangladesh while working with Genuity Systems Ltd..
What companies has Md Mohi Uddin worked for?
Md Mohi Uddin has worked for Genuity Systems Ltd., Sheba Fintech Limited, Sheba.Xyz, Genex Infosys Limited, and Banglalink.
How can I contact Md Mohi Uddin?
You can use AeroLeads to view verified contact signals for Md Mohi Uddin at Genuity Systems Ltd., including work email, phone, and LinkedIn data when available.
What schools did Md Mohi Uddin attend?
Md Mohi Uddin holds Master Of Business Administration - Mba, Marketing from Southern University Bangladesh.
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