*Planning,Developing and implementing the IT Budget,obtaining competitive price from suppliers,to ensure cost effectiveness*Manage and ensure effectiveness of security solution including firewalls, antivirus*Support troubleshooting network errors and escalate appropriately (internally and with vendors) to ensure KPI and quality of services for business users*Manage crisis situation, which may involve complex technical problem*Manage and ensure day to day IT Support operation as… Show more *Planning,Developing and implementing the IT Budget,obtaining competitive price from suppliers,to ensure cost effectiveness*Manage and ensure effectiveness of security solution including firewalls, antivirus*Support troubleshooting network errors and escalate appropriately (internally and with vendors) to ensure KPI and quality of services for business users*Manage crisis situation, which may involve complex technical problem*Manage and ensure day to day IT Support operation as per defined SLA*Ensure provision of IT equipment (Fixed- Non fixed asset and consumable) for the user so that users IT stock always become available throughout the year*Ensure Network is operational all the time and support resolving failure problem*Providing secure access to network to remote users*To assist IT project manager during project rollout*Ensuring software licensing laws are adhered to*Guide to carryout routine and ad-hoc network management task including daily health check, backup, antivirus checking, ensuring preventive errors do not occurs*Audit user access to assigned systems to ensure compliance*Guide and engage specific respective vendors for regular and efficient management of IT Network operations*Support Head of Enterprise systems and system owners to continually improve process*Ensure 100% accuracy in inventory management*Enhance the business processes of the organisation and identify requirements for improvements and new functionality. Show less

*Network Access Control implementation and operation through firewall *Secure Remote Access by VPN Service implementation and Operation *IDS and IPS Implementation & Operations *SPAM & Mail Security , WEB Filtering and Web Application Control *Security Information and Event Management (SIEM) and Syslog operation and *AAA (Authentication, Authorization and Accounting ) Server Operation and maintenance *Vulnerability assessment and Penetration test… Show more *Network Access Control implementation and operation through firewall *Secure Remote Access by VPN Service implementation and Operation *IDS and IPS Implementation & Operations *SPAM & Mail Security , WEB Filtering and Web Application Control *Security Information and Event Management (SIEM) and Syslog operation and *AAA (Authentication, Authorization and Accounting ) Server Operation and maintenance *Vulnerability assessment and Penetration test for Network, Server and Application *Network Access Control and Data leakage prevention for Security Compliance Management *Anti Virus , Anit BOT and Malware management Show less

* Providing expert 1st and 2nd Level support to IT users and management.* Operational Support & Maintenance of regional Infrastructure* Regional IT network maintenance * Regional asset mgt* Use initiative to provide a quality solution and service to the customer.* Provide day-to-day support for customer issues/requests.* Ensure that all incidents and requests for IT Operations are logged, resolved and the tickets correctly closed as per ISO… Show more * Providing expert 1st and 2nd Level support to IT users and management.* Operational Support & Maintenance of regional Infrastructure* Regional IT network maintenance * Regional asset mgt* Use initiative to provide a quality solution and service to the customer.* Provide day-to-day support for customer issues/requests.* Ensure that all incidents and requests for IT Operations are logged, resolved and the tickets correctly closed as per ISO policy.* Endeavor to fix and close all calls assigned to IT Operations queues within SLA* Participate in Project-based assignments when required.* Responding to customer inquiries via telephone or email, if necessary, visiting a customer site for complex inquiries * Travel occasionally to provide IT support in distributed offices Show less

* Providing expert 1st and 2nd Level support to IT users and management.* Operational Support & Maintenance of regional Infrastructure* Regional IT network maintenance * Regional asset mgt* Use initiative to provide a quality solution and service to the customer.* Provide day-to-day support for customer issues/requests.* Ensure that all incidents and requests for IT Operations are logged, resolved and the tickets correctly closed as per ISO… Show more * Providing expert 1st and 2nd Level support to IT users and management.* Operational Support & Maintenance of regional Infrastructure* Regional IT network maintenance * Regional asset mgt* Use initiative to provide a quality solution and service to the customer.* Provide day-to-day support for customer issues/requests.* Ensure that all incidents and requests for IT Operations are logged, resolved and the tickets correctly closed as per ISO policy.* Endeavor to fix and close all calls assigned to IT Operations queues within SLA* Participate in Project-based assignments when required.* Responding to customer inquiries via telephone or email, if necessary, visiting a customer site for complex inquiries * Travel occasionally to provide IT support in distributed offices Show less