As a Technical Manager at a leading service-providing company specializing in green technology, I played a crucial role in ensuring top-notch customer service for renowned brands like Samsung and Haier. My responsibilities encompassed comprehensive customer management and seamless communication, ensuring customer satisfaction through timely and efficient service delivery. I coordinated the dispatch of our skilled engineers to meet customer demands, meticulously managed all official documents, and maintained clear communication channels with the Managing Director. Additionally, I was responsible for maintaining schedules and handling conveyance logistics, ensuring smooth operational workflows and high standards of service excellence. My experience has equipped me with a strong foundation in technical management, customer relations, and operational coordination, driving success in a dynamic and fast-paced environment.