Md. Najim Uddin Email & Phone Number

Moulovibazar Sodor

As a Junior Distribution Officer my responsibilities are: • Managed relationship with over 2000 customers, addressing inquires and ensuring timely and accurate processing of orders, increasing customer satisfaction by 15%.• Optimized real-time shipment tracking and delivery processes, reducing delivery errors by 10%.• Maintained high-quality standards by regularly monitoring production and product quality, resulting in a 20% improvement in order accuracy.• Ensure timely stock replenishment based on customer demand and sales forecasts, minimizing stock outs. • Developed and implemented strategies to improve distribution efficiency, reducing operational costs by 8%.• Managed product returns, damaged goods and exchanges efficiently, reducing customer complaints by 12%.• Analyzed distributions data to forecast demand, optimized delivery routes, and selected cost-effective transportation methods, contributing to a 10% reduction in overall logistics cost. • Analyze compliance with regulatory and environmental standards, including maintaining proper safety measures during distribution.• Coordinated with third-party logistics providers, leading to a smoother supply chain operation and reduced delays.• Monitored and evaluated key performance metrics, including lead times, order accuracy, cost savings, and service quality, and regularly provided detailed reports to senior management to drive strategic decisions.

Rajshahi, Bangladesh

As a Customer Service Officer (CSO), I am responsible for marketing the diagnostic center to potential patients, developing and implementing customer service policies and procedures, and training new staff members.Customer service:• Greeted and assisted over 500 patients monthly, providing them with clear information regarding services, procedures, and wait times, ensuring a smooth and stress-free experience. • Responded to patient inquiries via phone, email, and in person, consistently maintaining a 95% satisfaction rate in customer service feedback.• Effectively communicated test results to patients while adhering to strict confidentiality protocols.• Worked closely with medical personnel to ensure the smooth flow of information between departments, improving operational efficiency by 15%• Explained billing procedures and insurance coverage clearly to patients, facilitating quicker payment processing and reducing billing complaints by 10%.• Assisted patients with self-service kiosks and online portals, increasing the adoption of digital services by 20%.• Collaborated with the management team to identify service improvement opportunities, leading to new processes that enhanced patient flow and reduced waiting times by 10%.

Master’S Degree, Art/Art Studies, General

As a student of the Humanities group in Master's Degree, I developed my ability to think critically and analyze different texts, artworks.

Bachelor Of Arts - Ba, Art/Art Studies, General

I found the humanities group to be a valuable educational experience that helped me develop a wide range of skills and knowledge..

Higher Secondary School Certificate (Hsc), Art/Art Studies, General, A

I learned to think critically and analyze different texts, artworks, and performances. I learned to identify and analyze different.

Art/Art Studies, General, A

I learned to think critically and analyze different texts, artworks, and performances. I also developed my communication skills, both.