Duties & Responsibilities (but not limited to): - Engage each guest as a unique individual and listen attentively to their requests.- Perform accurate check-ins and check-outs of rooms.- Answer the telephone in a timely and by following the standard. - Make reservations over the phone and in person - Run daily reports to check reservations for accuracy and identify any special requests. - Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift - Anticipate and address guest’s service needs.- Listen to guest’s complaints or concerns and resolve their issue in a timely manner - Promote a safe working environment. - Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.

Multitasking ability in Key areas of Front Office Department (Reception, Service Centre & Concierge): - I take part in Team Leader responsibilities of Front Office on rotation basis.- I am responsible for profile audit. Being a Pre-opening team member in Front Office, I work on to ensure profile updates in terms of audit requirements, ensure of checking reservation rate codes while making Walk-in reservations, providing training to the new team members and taking care of monthly training programs of Front Office operation. - I am well trained on handling drawbacks if may arise. - I am well versed in handling walk-ins and upsells. - I assist in Safe Lock & Door Lock re-programming if it may requires. - I am well trained in handling and controlling room’s inventory while in full occupancy situation. - I have leadership abilities and I reflect it with my everyday performance which my superiors are aware of.Duties & Responsibilities (but not limited to): - Engage each guest as a unique individual and listen attentively to their requests.- Perform accurate check-ins and check-outs of rooms.- Answer the telephone in a timely and by following the standard. - Make reservations over the phone and in person - Run daily reports to check reservations for accuracy and identify any special requests. - Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift - Anticipate and address guest’s service needs.- Listen to guest’s complaints or concerns and resolve their issue in a timely manner - Promote a safe working environment. - Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.

Duties/Responsibilities: - Dealing with difficult situations and complaint handling.- Develop product knowledge.- Suggestions for improving customer service.- Internal customer service improvements.- Ensure a customer service focus within staff induction.

Duties/Responsibilities: - Welcome guests upon entrance and confirm reservations.- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.- Arrange events, excursions, transportation etc. upon request from hotel residents.- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.- Respond to complaints and find the appropriate solution.

Duties/Responsibilities: - Listen to customer requirements and present appropriately to make a sale.- Maintain and develop relationships with existing customers in person and via telephone calls and emails.- Cold call to arrange meetings with potential customers to prospect for new business.- Respond to incoming email and phone inquiries.