Mitigates financial and reputational loss to the company or its customers caused by fraudulent activities, revenue leakage resulting from technical related weaknesses or breaches (information leakage) and perform all actions to limit fraud opportunities and to keep its impact in the lower possible limits.Core Responsibilities:===============• Lead Fraud Management with design, development and investigation • Evaluate companywide potential fraud, regulatory and business risk and mitigation plan• Designing and developing RAFM framework, analysis modules and controls • Support technological migration, project, system deployment from designing phase to deployment • Design and develop model to get insight from subscriber acquisition to revenue recognition • Limit fraudulent activities through development of intelligent detection system a set of alarms• Partnering with Commercial, Regulatory, Technology (BSS, OSS, NSS), Customer Experience by providing insight • Manage internal and external auditAchievements:===============• Design and developed In-house Full-fledged Fraud Management solution• Improved 20% subscriber quality preventing activation fraud and by providing regular management insights • Eliminate SIMBOX fraud by developing intelligent detection and real-time blocking system • Reduced toxic revenue and increased customer by preventing loop holes and fraudulent activity by VAS content providers• Customer and revenue protection by reducing/eliminating winner/lottery fraud, IRSF, SPAM SMS, Spoofing, A2P SMS bypass, High Usages, unwanted CP service activation fraud, transfer ownership fraud• Mitigated regulatory risk by ensuring no usages without biometric registration, preventing illegal call termination, SIM sales in grey market

Formulate, implement and monitor controls over telecom value chain to prevent and protect fraudulent activities that might lead to financial or reputation loss for the organization. Play major role to deal with internal and external compliance bodies on internal fraud and regulatory issues and investigation respectively. ✔ Major Responsibilities-------------------------------------------- Synchronize overall FRAUD MANAGEMENT responsibilities starting from planning to monitoring- Ensure fraud risk assessment for new products / services and changes in business process / technology- Ensure Risk assessment on customer journey and security of transactions- Engage regulators and other operators to drive industry wide awareness on mass fraud issues- Facilitate, allocate resources and engage expertise to carry out internal investigations on reported fraud, relevant customer complaints, security / privacy incident, LEA requests- Facilitate regulatory audit on regulatory compliance on different & relevant guidelines / directives- Facilitate Regulatory, Internal and External Audit- Align FRAUD MANAGEMENT strategy according to company strategy by taking into account upcoming business, technology and changes- Manage and Align FRAUD MANAGEMENT framework with respect to global best practices, global & local trend and changes in technology- Maintain liaison and sharing Fraud Incident and Insight Reports with group security, Telenor Asia Fraud Forum & GSMA Fraud Forum- Asses relevancy & benchmark Fraud Management practices with GSMA standardsSetting guideline to formulate modality for coverage calculation and assessment KPIs- Monitor control development roadmap, provide guideline to FRAUD MANAGEMENT analysts over the development lifecycle, adjust & adopt ad-hoc changes- Design and develop critical fraud detection methodologies and tools- Monitor Different alerts, engage cross functional team and facilitate to motive, method and combat plan

Conduct risk assessment, design and Develop effective controls, manage, monitor, analyze and ensure implementation of corrective actions on established controls to prevent potential leakages/ risk/ Fraud over revenue and cost stream. Lead implementation of change management in RAFM System.Responsibilities:==================✔ Analysis & Investigation-------------------------------------------- Revenue Trend Analysis (Segment Wise, Regional Wise, Operator Wise, ARPU Bucket)- Case Management with Impact assessment and Root Cause Analysis for Revenue Leakage and- Fraud Issues in Entire Revenue Stream (Voice, Data, SMS, VAS, Billing, Payment and Collection)- Pre & Post Campaign Analysis (using campaign modality and CDR analysis)- Fraud Investigation✔ Design & Development-------------------------------------------- Risk Analysis, Control Design & Development over Telecom Revenue Stream and BSS System- Development of Data Staging Application, Analysis and Reporting Tool- Design and Implementation Revenue of Leakage Control and Fraud Detection Module✔ Project Support-------------------------------------------- Provide support to cross functional stakeholders for new service launches and charging issues- Engage from the concept stage of the change in technology / processes- Recommend necessary changes in the system / process design to make sure proactive assurance for better control environmentMajor Works & Development====================- Revenue Trend Analysis Tool to View Usages and Revenue in Many Dimensions- Subscriber Movement (Regional, Interconnect, GA, Migration ARPU Bucket, Price Hunter) Measuring Tool- Interconnect Dashboard for Industries Market Share Movement Analysis- Campaign Performance Monitoring Dashboard to identify ARPU, GA, User Behavior Changes, Churn- Territory Dashboard to Visualize Geographically Revenue Deviation Over the Time Period- Re-rating Engine for VOICE, SMS, DATA

Design, Development and Maintenance of RAFM System and Solution for Grameenphone RAFM✔Responsibilities=======================- ASN.1 Decoder Development for Telecom Network Nodes- Development of Data Staging Application, Analysis and Reporting Tool (Web Dashboard)- Data Staging and Analysis in Entire Revenue Stream (Voice, Data, SMS, Billing, Interconnection, Roaming)- Design and Implementation Revenue of Leakage Control and Fraud Detection Module- Re-rating Engine Design and Development✔ Achievements =======================- Generic ASN.1 Decoder (MSC, GMSC, SASN, SGSN, DCCN, VCCN, AIR)- Location Detection Tool with Google Earth & Google Map- SMS & Web Based Survey Tool- Revenue Assurance Portal with Dashboard- Fraud Management Portal with Dashboard- Service Monitoring Dashboard to Track all IT System/ Services/ Node

✔Responsibilities==================- Web reporting tool (Dashboard) design & development for MI, BI, CRM, RAFM, RA- Development and Maintenance of Research and Analysis Portal (Market Share, CRM, Revenue Reports, Market Summary, BI, MI)- Revenue Assurance and Fraud Management Control Development- RAFM Utilities Tool Development- ASN.1 Decoder Development✔ Achievements ==================- Research and Analysis Portal (Market Share, CRM, Revenue Reports, Market Summary, BI, MI)- Decoder & Staging Development for DCCN Node - Revenue Assurance Portal with Dashboard, Fraud Management Portal with Dashboard- SMS Based Survey Tool- System Catalogue to Mange Portfolio of BSS Nodes

✔ Responsibilities==================- Designing and Analyzing Web Application System with Database Designing- Develop JS Framework- Team Management✔ Achievements ==================- Framework Development for Web Application- Dynamic Web From Creation like www.surveymonkey.com- Web Desktop (Social Networking Portal )