Nurul Haque Email & Phone Number

Toongabbie, Nsw, Au

Sydney, New South Wales, Australia

• • Responded to cyber security tickets assigned as first point of contact and, if necessary, escalated issues to senior team members.• Responded to tech support required during incident management, including Threat and impact analysis, end user engagement and on-call support.• Undertook continuous monitoring to detect anomalous or suspicious events in CyberGuard , Microsoft 365 Endpoint Manager, Sentinel One, DUO Admin Portal, MailGaurd, TrendMicro and Netwrix Auditor.• Performed basic and Penetration testing, Threat hunting, vulnerability management, monitoring and generating security alerts on key systems.• Administered and configured Fortinet Firewall in Azure Cloud and Server.• Developed SOP for Cyber Security related activities, i.e; generating Server/Workstation Vulnerabilities Scan (Penetration test) Report and Remediate the vulnerabilities.• Set up Email and Domain Security, SPF, DKIM and DMARC, DNS Record in AWS.• Set up Datto Backup for Microsoft 365 Apps. Also set up/monitored Veeam Backup jobs for Windows/SQL Servers.• Hardened Domain Security with DLP Policies for Sensitive Data and Improved Microsoft Secure Score by applying MS Security recommendations.• Collaborated with senior infrastructure engineers to implement security controls.• Managed Intune Projects, configured backend and deployed MS Intune to Desktop and Mobile, MDM, Defender, Packaged Applications like Manage Engine, Sentinel One, DUO TeamViewer Host, BigHand.

Parramatta, New South Wales, Australia

• Provided level 1 to 2 technical support to users resolving various technical issues on user’s desktop including logins issues, network issues, PC deployment with Intune and Azure AD, profile transfer remote access, printer, VPN, Outlook, OneDrive, SharePoint, Teams and various application issues.• Created/Removed users in AD and Microsoft 365. Setup MFA, CA policies• Effectively prioritized technical issues met deadlines within SLA and provided periodic updates to clients on reported issues until resolved.• Escalated technical issues to other relevant teams and liaised with vendors and other technical teams to provide timely resolution to clients.• Managed and liaised vendor on various technical issues including warranty and non- warranty hardware replacement. • Supported IT environment, both on premises and cloud based.

Sydney, New South Wales, Australia

• Worked within a team with some supervision supporting end users with technical queries relating to several products/systems (e.g., CISCO Switches, Microsoft products, operating systems, networks, and applications, PCs, Servers, Routers and Switches).• Being Pro-active incident monitoring & resolution within area of responsibility. Performing installation and decommission of hardware.• Escalated and/or gained support where necessary to resolve the problem. Using relevant information to diagnose and to resolve or enable resolution and meet or exceed customer expectations/SLA in a timely manner.

Sydney, New South Wales, Australia

- • Provided and delivered onsite technology services for end-users on all Technology-related activities - primarily hardware reimaging, deployment, and maintenance, as well as software installation and support within the SLA.• Supported video conferencing system, client-meetings, and large-scale business events.• Assisted with the maintenance, monitoring, and enhancement of systems and applications.

Bachelor'S Degree, Information Technology

Certificate Iv In Cyber Security, Cyber Security