Serve as the primary point of contact for customers, handling inquiries related to printing services, including product offerings, pricing, and order status.Provide clear and accurate information about printing processes, material choices, and customization options.Assist customers in placing orders, ensuring all details such as specifications, quantities, and deadlines are accurately captured.Track and update clients on the status of their orders, proactively communicating any delays or issues.Address and resolve any customer complaints or concerns related to printing quality, delivery times, or service discrepancies.Liaise with production teams to troubleshoot and resolve technical issues that may affect order completion.Collaborate with the quality control team to ensure that all printed materials meet the company’s standards before dispatch.Gather feedback from clients on their satisfaction with delivered products and service, and initiate corrective actions when necessary.Maintain accurate records of customer interactions, orders, and complaints using the company’s CRM system.Prepare regular reports on customer satisfaction, order volumes, and common issues to help the management team identify areas for improvement.