Md Rabid Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Monitoring system performance to determine whether updates, upgrades, improvements, preventative maintenance, or new systems are required, as well as providing solutions for updating and increasing system performance.scheduling and conducting quality audit inspections.establishing and maintaining backups, recovery methods, and implementing security and integrity controls on an operational and preventative basis.documenting and analyzing operating processes and system logs, as well as preparing and maintaining documentation, rules, and instructionsRoutinely maintain installed PCs, networks, telephone systems, and peripherals.Identify, document, and resolve technical issues with software or network systems.Determine possible system enhancements and bring them to senior team leaders for consideration and execution.Ascertain that work is completed within agreed-upon service standards and in compliance with departmental policies and procedures.

Sydney, New South Wales, Australia

• Investigating, analysing, assessing, and monitoring network infrastructure to verify networks are set up to function as efficiently as possible• Maintaining network integrity and ensuring optimal network performance by keeping an eye on network activity, capacity, and consumption.• Establishing and maintaining protocols and documentation for network inventory, as well as logging network problem diagnosis and resolution, network improvements and alterations, and maintenance guidance• Installing, configuring, testing and maintaining operating systems, application software and system management tools• Implement and maintain the computer systems to ensure compliance with the organization's policies or standard operating procedures • Maintain and supervise inventory• Establish, configure, test, and maintain operating systems, application software, and system management tools.

Sydney, Australia

• Establish, configure, test, and maintain operating systems, application software, and system management tools.• Worked side by side with overseas IT team and taking care of ANZ part of IT requirement• Configured hardware, devices and software to set up work stations for employees• Mainly assisting Sydney office Roles involve, SWC (Software central) software deployment, LMI (Remote user support), BMC Remedy Ticket management, windows refresh activity, Organizational user support• Deploying Getinge ISO image windows to all new laptops and desktop.• Providing support to local users and remote users• Registering and setting up user mobile device with MDM services, such as intelligent hub.• Co-ordinating with overseas support team for faster and better support.

Sydney, Australia

• Worked as a level 1 IT support and a first point of contact for any technical issues• Worked on pc refresh and infrastructure upgrade activity, I schedule users for their data backup and issue new devices and hardware• Reporting to Project managers overseas and sending them progress reports and updates• Deploying Abbott ISO image windows to all new laptops and desktop• Providing support to local users and remote users

Sydney, Australia

• Collaborated with vendors to locate replacement components and resolve advanced problems• Configured hardware, devices and software to set up work stations for employees• Patched software and installed new versions to eliminate security problems and protect data• Leveraged Active Directory to reset user passwords, create or delete user accounts, and assign account privileges according to established processes• Documented and updated known fixes in knowledge base for future reference

Bachelor'S Degree, Information Technology

Diploma In Network Engineering, Information Technology, Distinction

Cert 4 In Ict, Information Technology, Distinction