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Md Rafiqul Islam Email & Phone Number
IT Systems Analyst
at
Computer Modelling Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Systems Analyst
Location
Calgary, Alberta, Canada
Company size
Who is Md Rafiqul Islam? Overview
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Quick answer
Md Rafiqul Islam is listed as IT Systems Analyst at Computer Modelling Group, a company with 313 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Md Rafiqul Islam.
Md Rafiqul Islam previously worked as Service Desk Analyst at Rbc and IT System Administrator at Opportunity Place - Nova Scotia Works. Md Rafiqul Islam holds Master’S Degree, Petroleum Engineering from Dalhousie University.
Company email context
Email format at Computer Modelling Group
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Computer Modelling Group
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Profile bio
About Md Rafiqul Islam
I am a skilled and experienced IT/System Administrator with a Master's degree in Petroleum Engineering from Dalhousie University and a Bachelor's degree in Electronics and Telecommunication Engineering from North South University, Bangladesh. I also hold multiple certifications from Microsoft and Apple, including MTA: Networking Fundamentals, iOS Advisor Academy, and Career Essentials in System Administration. These credentials demonstrate my domain expertise and proficiency in Microsoft 365, network administration, and network services. Most recently, I worked as a Service Desk Analyst at RBC, where I provided technical support for internal users and managed support interactions through the Service Now ticketing system. I also performed other duties as assigned by my team manager, showing my adaptability and willingness to learn new skills. Previously, I was the IT System Administrator at Opportunity Place - Nova Scotia Works, where I was in charge of establishing, maintaining, operating, and coordinating the use of computer networks. I researched, planned, and upgraded pre-existing hardware, software, and networking infrastructures, and interacted with third party vendors and other service providers. I successfully completed multiple projects related to technical infrastructure initiatives, increasing the efficiency and security of the systems. I am currently looking for a new opportunity as an IT/System Administrator, where I can leverage my existing skills and experience and also expand my personal and professional development. I am passionate about solving complex technical problems and delivering high-quality solutions. I am also a team player who values collaboration, communication, and customer satisfaction.
Current workplace
Md Rafiqul Islam's current company
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Computer Modelling Group
6 roles
Md Rafiqul Islam work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst
- Delivered IT support to internal employees for issues related to hardware, software, and applications.
- Utilized ServiceNow to efficiently record, monitor, and oversee incident management and service request.
- Supported branch environment for devices like MSR, Cheque Reader, Cash Counter, CDU etc.
- Enhanced MDM via IBM MaaS360, ensuring secure access, device tracking, and seamless user experience.
- Managed password administration seamlessly through Azure Active Directory for user access control.
- Fortified authentication with RSA SecurID, ensuring identity verification for enhanced security measures.
Nov 2021 - Jun 2022
It System Administrator
- Troubleshot Windows OS, server, hardware, and software issues, providing timely resolutions.
- Performed regular system updates and patches for enhanced security and up-to-date technology assets.
- Managed user accounts, permissions, and security protocols, ensuring confidentiality and data integrity.
- Implemented backup server, ensuring daily, weekly, and monthly backups for both on-site and off-site tape.
- Upgraded Windows Server from 2012 R2 to 2019, enhancing system efficiency.
- Provided IT training and support, emphasizing customer-centric approach.
Sep 2018 - May 2021
Tier 1 Desktop Support Advisor
May 2018 - Sep 2018
Technical Support Advisor
- Provided technical support for Apple macOS and iOS products.- Reduced the customer complaint rate by 92% by improving the technical problem-solving process.- Led customers to configure and update operating systems, resetting password for email and user accounts.- Utilized P.A.I.R troubleshooting method by asking the right probing questions, analyze the.
Sep 2017 - May 2018
Security Guard
- Monitored CCTV cameras and dealt with any emergencies.- Maintained safety and security of property and server system. - Performed other duties as assigned by Supervisor.
Jul 2016 - Sep 2017
Team & coworkers
Colleagues at Computer Modelling Group
Other employees you can reach at cmgl.ca. View company contacts for 313 employees →
CC
Cesar Conopoima
Colleague at Computer Modelling GroupBrazil, Brazil
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SE
Sajjad Esmaeili
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
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PK
Princess Kaye Mangaya
Colleague at Computer Modelling GroupPhilippines, Philippines
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KW
Kurt Wasko
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
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MM
Martik Malaieri
Colleague at Computer Modelling GroupGreater Calgary Metropolitan Area, Canada
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SS
Sahlu Sahlu Sahlu
Colleague at Computer Modelling GroupBalianta, Odisha, India, India
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FS
Fred Smith
Colleague at Computer Modelling GroupNorfolk County, Ontario, Canada, Canada
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RB
Ryan Baker
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
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EF
Eugene Fedutenko
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
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MS
Mojtaba Seifi
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
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Cesar Conopoima
Colleague at Computer Modelling GroupBrazil, Brazil
View →
SE
Sajjad Esmaeili
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
View →
PK
Princess Kaye Mangaya
Colleague at Computer Modelling GroupPhilippines, Philippines
View →
KW
Kurt Wasko
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
View →
MM
Martik Malaieri
Colleague at Computer Modelling GroupGreater Calgary Metropolitan Area, Canada
View →
SS
Sahlu Sahlu Sahlu
Colleague at Computer Modelling GroupBalianta, Odisha, India, India
View →
FS
Fred Smith
Colleague at Computer Modelling GroupNorfolk County, Ontario, Canada, Canada
View →
RB
Ryan Baker
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
View →
EF
Eugene Fedutenko
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
View →
MS
Mojtaba Seifi
Colleague at Computer Modelling GroupCalgary, Alberta, Canada, Canada
View →
2 education records
Md Rafiqul Islam education
Master’S Degree, Petroleum Engineering
Bachelor Of Science (Bsc), Electronics And Telecommunication Engineering
FAQ
Frequently asked questions about Md Rafiqul Islam
Quick answers generated from the profile data available on this page.
What company does Md Rafiqul Islam work for?
Md Rafiqul Islam works for Computer Modelling Group.
What is Md Rafiqul Islam's role at Computer Modelling Group?
Md Rafiqul Islam is listed as IT Systems Analyst at Computer Modelling Group.
Where is Md Rafiqul Islam based?
Md Rafiqul Islam is based in Calgary, Alberta, Canada while working with Computer Modelling Group.
What companies has Md Rafiqul Islam worked for?
Md Rafiqul Islam has worked for Computer Modelling Group, Rbc, Opportunity Place - Nova Scotia Works, Concentrix, and Securitas Canada.
Who are Md Rafiqul Islam's colleagues at Computer Modelling Group?
Md Rafiqul Islam's colleagues at Computer Modelling Group include Cesar Conopoima, Sajjad Esmaeili, Princess Kaye Mangaya, Kurt Wasko, and Martik Malaieri.
How can I contact Md Rafiqul Islam?
You can use AeroLeads to view verified contact signals for Md Rafiqul Islam at Computer Modelling Group, including work email, phone, and LinkedIn data when available.
What schools did Md Rafiqul Islam attend?
Md Rafiqul Islam holds Master’S Degree, Petroleum Engineering from Dalhousie University.
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