I am a skilled and experienced IT/System Administrator with a Master's degree in Petroleum Engineering from Dalhousie University and a Bachelor's degree in Electronics and Telecommunication Engineering from North South University, Bangladesh. I also hold multiple certifications from Microsoft and Apple, including MTA: Networking Fundamentals, iOS Advisor Academy, and Career Essentials in System Administration. These credentials demonstrate my domain expertise and proficiency in Microsoft 365, network administration, and network services. Most recently, I worked as a Service Desk Analyst at RBC, where I provided technical support for internal users and managed support interactions through the Service Now ticketing system. I also performed other duties as assigned by my team manager, showing my adaptability and willingness to learn new skills. Previously, I was the IT System Administrator at Opportunity Place - Nova Scotia Works, where I was in charge of establishing, maintaining, operating, and coordinating the use of computer networks. I researched, planned, and upgraded pre-existing hardware, software, and networking infrastructures, and interacted with third party vendors and other service providers. I successfully completed multiple projects related to technical infrastructure initiatives, increasing the efficiency and security of the systems. I am currently looking for a new opportunity as an IT/System Administrator, where I can leverage my existing skills and experience and also expand my personal and professional development. I am passionate about solving complex technical problems and delivering high-quality solutions. I am also a team player who values collaboration, communication, and customer satisfaction.