1. Acting as a point of contact between customers and the company.2. Gathering market and customer information to figure out the customer needs.3. Negotiating terms of sales and agreements and closing sales with customers.4. Responsible for conducting regular follow-ups with clients to encourage up-selling and retention while identifying and prospecting new business/clients.5. Build and develop strong relationships with new and existing clients.6. Negotiating and finalizing rate procurement process with carriers and airlines.7. Responsible for handling email communications, reports and feedback effectively, knowledge in cargo operations and customer service requirements, working practices and other related procedures.8. Estimating costs for clients, including shipping, postage and additional transport costs to offer the best economic benefit for new and existing clients.9. Determine viable fulfillment services that have the reputation, work ethic and experience to deliver products on time and in expected condition.10. Follow up with documentation and operation team to ensure all the steps smoothly.

1. Successfully negotiated for more than 1000 shipment while cost savings for services through effective operation management & cost control initiatives.2. Successfully exported over 5000 tonnes of cargo by Air Export.3. Achieved a 90% customer satisfaction by collaborating closely with 3PL/4PL teams to resolve issues and ensure efficient operations.4. Packed merchandise according to specified instructions while ensuring compliance with all relevant safety regulations.5. Conducted statistical and unit-cost analysis to inform decision making and ensure cost-effectiveness.6. Planned and executed the most efficient flying routes, carrier and operation for general, perishable and hazardous materials, saving the company an estimated 25% in shipping costs.7. Expedited delivery times by maintaining and developing strong relationships with suppliers and overseas counterpart through clear communication, resulting in on-time delivery for 95% of the shipment.8. Successfully collaborate with customer and supplier to streamline SOP and reducing shipment time by 10%.9. Maintain excellent relationship with all available cargo carrying Airlines to ensure smooth business.10. Attention to details in every moment to avoid any kind of demurrage/backlog.

1. Negotiation & Cost Control.2. Arranging air transport for urgent and high-value freight and managing the risk door-to-door.3. Acting and collaborating with 3PL/4PL teams to plan and execute assigned portfolios and achieve goals with strategic planning.4. Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes.5. Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit-cost analysis.6. Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security.7. Arranging payment of freight and other charges or collection of payment on behalf of the client.8. Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination.

Throughout my period at Bkash I have worked in 3 different teams while managing different types of tasks under Customer Service Division. Those teams were KYC Archiving Management, Compliance Query Management and Service Request Management.1. Integrating and delivering customer service solutions by managing customer queries, requests, and complaints2. Issue Resolution3. Validation & reconciliation of customer data4. Reporting & DocumentationAlso I've learned about Microsoft Applications precisely in workplaces while also completing my tasks in time, achieving targets, ensuring daily KPI, team lead, customer support, communication, making databases, reporting, documentation, archiving and quality checks.