*Leadership *People management *Continue work to increase conversion rate (assignment and delivery)*Reduce backlog (maintain 0 backlogs)* Maintaining return connection 100% *DID clearance*Maintain agent's availability (delivery and stuff operation)*Training and development (agent's skills)*Maintain 0 last and damage *Reduce per-parcel delivery cost *Increase delivery coverage *Collect and deposit cash (agents-bank)*Increase assignments to agents and increase the income of agents

*Specialized in demand and supply planning for optimum rider capacity in the zone.* Prepare recruitment materials and post jobs to appropriate job sites/newspapers/colleges/FB group etc.* Screen the thousands of applications we receive through different channels and form a structured approach to recruitment* Conduct interviews and assess applicants' relevant knowledge, skills, and soft skills.* Conduct background checks and verify identity.* Prepare onboarding and training material for all new and existing delivery staff & Lead generators * Prepare and maintain documentation for all delivery staff, Lead Generators, Pickers records* Conducting the exit interview and off boarding procedure*solve operation related problems(Food delivery, lead collection, Softawer related issue)*Setting rider compliance standards and ranking for bringing out the highest engagement.

*Check SR target & actual performance *Crosscheck Voucher & sales report (for voishakhi Pagla haowa gift)*Check voucher *dealer sales report *find out key SR based on the sales report *sales report checking (Cumilla south & north side)