Md Raza Ansari

Md Raza Ansari Email and Phone Number

Head - CS and Operations @ Classplus
Noida, UP, IN
Md Raza Ansari's Location
Noida, Uttar Pradesh, India, India
About Md Raza Ansari

As a people manager with extensive experience in operations, customer support, success and stakeholder management, I bring a diverse skillset to any team. Fuel to fire for me: driving processes, operations, customer onboarding, customer support. Super ATD in optimizing processes, implementing automations, and managing projects.In previous roles, I have successfully managed operations and support teams for B2B clients, developed and executed strategic plans for customer success, and implemented new systems and processes to improve efficiency and reduce costs.Currently working in Classplus, looking after the entire customer support and operations for our SAAS customers. Ensuring the best of deliverables are provided to the customers alongside product adoption, 0-1 journey, engagement, technical help, retention, brand recall and contribution to revenue.6+ Years of Experience in Operations, People & Stakeholder Management, Performance Delivery, Customer Support, Success and Strategy

Md Raza Ansari's Current Company Details
Classplus

Classplus

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Head - CS and Operations
Noida, UP, IN
Website:
classplusapp.com
Employees:
693
Md Raza Ansari Work Experience Details
  • Classplus
    Head - Cs And Operations
    Classplus
    Noida, Up, In
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  • Classplus
    Head - Cs & Operations
    Classplus Jul 2024 - Present
    - Driving operational excellence and customer satisfaction by leading the end-to-end customer support vertical and support operations at Classplus, a leading B2B Edtech SaaS company.- Heading a two-tiered team of Leads and Associates, fostering leadership development and ensuring consistent high-quality service delivery to a diverse customer base.- Owning and optimising P&L, implementing process improvements, and leading automation initiatives to enhance efficiency and scale operations seamlessly.- Streamlining workflows and introducing innovative strategies to maintain key performance metrics.- Collaborating cross-functionally with Product, Engineering, and Business teams to align customer support strategies with business goals
    View
  • Classplus
    Senior Manager - Operations
    Classplus Mar 2023 - Jul 2024
    - Developing and implementing customer support strategies that align with the company's business goals and customer's interests.- Building, optimising and expanding systems and processes for efficiency and effectiveness on both ops and tech fronts.- Analyze data, trends, metrics and touchpoints to provide insights and recommendations for improving customer support and operational efficiency.
    View
  • Classplus
    Team Lead - Customer Onboarding
    Classplus Apr 2021 - Feb 2023
    - Lead a team of Customer Onboarding Managers taking care of product training, adoption and empowering SAAS customers to drive revenue on the platform- Completely owned the journey for new customers in the SAAS environment from 0-1.- Enabled customer to drive revenue on the platform from Month M0 keeping the DAU numbers ticking and GMV.- Piloted DIY training module for the customers- Implemented 1-many training schema with stark reduction in fixed costs
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  • Amazon
    Business Generalist
    Amazon Aug 2019 - Apr 2021
    - Worked for Amazon Business division for North America marketplace- Responsible for handling internal ops and inbound/outbound support for US Amazon Business key accounts- Handled and owned business clients' queries/support/ticketing/escalations- Fostered team of associates ensuring the best of performances in terms of RT, CLT, CHT and other BAU metrics
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  • Amazon
    Sme
    Amazon Jul 2019 - Aug 2019
    - Worked as an interim Subject Matter Expert and Trainer for NHTs (New Hired Trainees). - Assisted a team of 10 associates for daily assistance in process, guidance, escalations and issue resolution along with performance tracking. Trained new joiners with process, tools and procedures
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  • Amazon
    Cs Associate
    Amazon Sep 2018 - Jun 2019
    - Worked as a Customer Service Associate for North America Retail- Handled customers issues and provided prompt responses and resolutions to the customers- Maintained the KPIs of CHT, Feedback rating, Repeat Contact Rate and Resolution Time with great margin
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  • Oppo
    Structural Process Engineer
    Oppo Jun 2018 - Sep 2018
    View

Md Raza Ansari Skills

Computer Science Process Engineering Process Improvement Quip Engineering Business

Md Raza Ansari Education Details

Frequently Asked Questions about Md Raza Ansari

What company does Md Raza Ansari work for?

Md Raza Ansari works for Classplus

What is Md Raza Ansari's role at the current company?

Md Raza Ansari's current role is Head - CS and Operations.

What schools did Md Raza Ansari attend?

Md Raza Ansari attended Institute Of Management Technology, Ghaziabad, Greater Noida Institute Of Technology(Gniot), Kendriya Vidyalaya.

What skills is Md Raza Ansari known for?

Md Raza Ansari has skills like Computer Science, Process Engineering, Process Improvement, Quip, Engineering, Business.

Who are Md Raza Ansari's colleagues?

Md Raza Ansari's colleagues are Vasundhara Mahna, Harpreet Singh, Shahnawaz Ansari, Shruti Sharma, Deepak Kumar, Nandini Tmu Student, Pinki Haldar.

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