Md. Rezwanul Islam Email & Phone Number

Dhaka, Bangladesh

Dhaka, Bangladesh

Duties/Responsibilities:• Design Campaigns: Create and manage digital marketing campaigns using data analysis to reach target audiences.• Implement Campaigns: Execute campaigns smoothly across various channels.• Analyze Performance: Track campaign performance, identify areas for improvement, and adjust strategies to optimize results.• Collaborate with Teams: Work with cross-functional teams to ensure alignment of marketing strategies with business goals.• Customer Education: Engage directly with customers to educate them about products and services, fostering strong relationships.• Face-to-Face Engagement: Conduct face-to-face meetings with customers to better understand their needs and enhance engagement.

Dhaka, Bangladesh

Duties/Responsibilities:• Manage team rosters, leave, and target hours to ensure smooth team operations.• Oversee workflow, task queues, and day-to-day team operations, coordinating task execution and QA among team members.• Communicate proactively with clients and disseminate task updates among team members.• Provide guidance, direction, and instructions to team members for optimal performance.• Update daily work management and client management spreadsheets.• Ensure a collaborative approach and teamwork for improved team performance.• Ensure task acknowledgment and status updates within prescribed timelines and maintain data for future reference.• Coordinate with clients to prioritize tasks and allocate resources as needed.• Guide team members in transferring tasks across shifts and managing shift transitions.• Ensure client satisfaction with seamless task delivery and flexibility.

Dhaka, Bangladesh

Duties/Responsibilities:• Received, executed, and maintained tasks while ensuring smooth communication with clients and team members.• Facilitated task transfer between shifts and maintained a strong grasp on team tasks through live tasks and supervisory responsibilities.• Answered employee questions as a first-line supervisor and reviewed team members' quality and performance.• Observed and forecasted task pressure and prepared or updated necessary documents for training and quality improvement.• Collaborated with peers in other groups to achieve shared goals.• Assisted Team Leader as a backup when needed.

Dhaka, Bangladesh

Duties/Responsibilities:• Managed online ad serving using ad server platforms and set up campaigns/placements as per media plans.• Implemented targeting methods and uploaded/tracked banners, videos, and rich media ads based on client requirements.• Set up creative rotation, optimized and tuned ads for optimal performance.• Implemented third-party pixels across ad campaigns and provided QA and troubleshooting support.• Prepared reports using impressions, clicks, CTR, spend, CPM, CPC, and interaction metrics for ROI calculations.• Communicated with clients to resolve media trafficking issues and performed screenshot operations using Adobe Photoshop.

Bachelor'S Degree, Electrical And Electronics Engineering

Higher Secondary School Certificate, Science