- 9+ years of experience in IT Service Management solution implementation, process consulting and software development.- Strong knowledge on web applications development, support.- Expert in designing and deploying automated workflow solution along with Incident, Problem, Change and Configuration, Service Request Management and IT business processes.-Sound experience in handling client concerns and implementing mitigation plan.-Huge experience in team management for shift assignment.- Strong experience on transition by helping team in preparing for KT and RKT document as per IT business process.-Sound knowledge on identifying areas for zero distance, shift left approach.-Hold solid technical knowledge on programming languages, systems, database, networks, reports development, web services,etc.- Strong process knowledge on Incident Management, Change Management, Problem Management and Service Request Management.- Expertise on architecting and implementing IT Service Management solutions based on ITIL best practices.- Ability to multitask- Polished and professional demeanor- Excellent communication skills